Emma Storey
Newquay,Cornwall
Summary
Personable and hard-working individual, with 5+ years experience in hospitality. I am dedicated to providing high-quality service, and love working as a team to ensure customers are offered a positive and unique experience.
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work history
Marine Scientific Advisor
CEFAS
Hayle, Cornwall
01.2024 - Current
- Working within a close-knit team to provide high-quality policy advice for maine licence applications on best environmental practices in a fast-paced environment; adapting to tight deadlines and conflicting priorities.
- Supported colleagues during busy periods by training new staff and fostering teamwork and cooperation.
Wildlife Guide
Padstow Sealife Safaris
04.2021 - Current
- Guiding wildlife boat tours (12m RIB) around the coast of North Cornwall. Varied role including taking customer bookings, allocating and maintaining safety equipment.
- Committed to providing excellent customer service, ensuring customers had a fun and memorable experience in all sea and weather conditions. This includes conducting private tours, offering personalised engagement with guests.
- Tailored communication for individuals of all ages, cultural backgrounds, and nationalities, ensuring clear, inclusive, and engaging interactions during every trip.
Marine Officer
Marine Management Organisation
Poole, Dorset
02.2023 - 01.2024
- Regular liaison and engagement with the local fishing fleet to support industry compliance with technical fisheries legislation. Established partnerships with external agencies to enhance collaboration between organisations.
Marine Scientist
Intertek Energy and Water Consultancy Services
09.2019 - 03.2021
- Worked efficiently to tight deadlines, to produce high quality deliverables; nominated and awarded Employee of the Month several times, for my hard work and innovative and pro-active approach.
Waitress
Duchess Café
07.2017 - 06.2018
- Worked collaboratively as part of a small, vibrant team, providing excellent customer service. Provided assistance in the kitchen, including food preparation, dishwashing and plating food, and adhering to all health and safety standards.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Accommodated special event needs, and informed kitchen staff of any allergen or special order requirements.
Customer Service Assistant
Waitrose & Partners, Supermarket
11.2014 - 01.2017
- Working flexibly across teams as needed; handling customer concerns at the customer service desk, transactions on the tills, as team support, and with click and collect.
- Proactively managed own training to develop new skills, improve performance and align with company values. Aware of licensing laws, including “challenge 25” alcohol service strategy.
Education
Master of Science - Statistical Ecology
University of St Andrews
St. Andrews 09.2021 - 08.2022
Bachelor of Science - Marine Biology with Study Abroad
University of Exeter
Exeter 09.2015 - 08.2019
Skills
- Driving Licence
- First Aid Trained (DATE)
- Power Boat Level 2
- RYA VHF licence
- BCU 2* Kayaking Award
- BCU Foundation, Safety and Rescue Trained
References
References available upon request.
Best Qualities
Personable
Hardworking
Adaptable
Punctual
Organised
Approachable
Timeline
Marine Scientific Advisor
CEFAS
01.2024 - Current
Marine Officer
Marine Management Organisation
02.2023 - 01.2024
Master of Science - Statistical Ecology
University of St Andrews
09.2021 - 08.2022
Wildlife Guide
Padstow Sealife Safaris
04.2021 - Current
Marine Scientist
Intertek Energy and Water Consultancy Services
09.2019 - 03.2021
Waitress
Duchess Café
07.2017 - 06.2018
Bachelor of Science - Marine Biology with Study Abroad
University of Exeter
09.2015 - 08.2019
Customer Service Assistant
Waitrose & Partners, Supermarket
11.2014 - 01.2017