Heather Munro
4 Rosebery Terrace, Kirkcaldy,Fife
Summary
I am a BA (Hons) and MLitt graduate from Queen Margaret and Strathclyde University with fifteen years Scottish Fire Service experience, including skills gained in operational, administrative, and management roles. Completed an HNC in Horticulture in 2014 and worked in plant production, sales, and retail before lecturing in Horticulture at SRUC Elmwood College, where I gained a qualification in teaching (Pg Cert TQFE). Since leaving Elmwood, I have worked in retail with Asda, in both replenishment and currently as an optical assistant. I love teaching and mentoring others and am passionate about FE and the transformative effects it can have. I am a people person, developing my people skills over many years of working with students, customers, and members of the public.
Overview
28
28
years of professional experience
Work History
Night Replenishment/Optical Advisor
Asda Stores
Kirkcaldy, Fife
10.2024 - Current
- Assisting customers with inquiries regarding optical products.
- Pre-screening patients prior to optometrist examination.
- Processing spectacle orders and dispensing eyewear as required.
FE Lecturer, Horticulture
SRUC Elmwood Campus
Cupar
08.2017 - 10.2024
- Teaching horticultural, practical, and theoretical subjects, including retail, communication, personal development, and health and safety, from S4 school level to HNC.
- Course tutor, year tutor, pastoral care, and guidance for students of all ages and learning abilities, including those with behavioural issues.
- Supervised student presentations and projects, field trips, and work placements.
Nursery Manager
Growforth Ltd
07.2014 - 08.2017
- Retail, Trade, and Wholesale customer service and advice; processing orders and liaising with customers and suppliers in the UK and Europe; supervising the collection and preparation of orders to tight deadlines; loading and deliveries; nursery maintenance and plant care.
Plant Sales Assistant
Royal Botanical Gardens Edinburgh
Edinburgh
02.2014 - 07.2014
- Customer service and advice; plant care and maintenance.
Self-employed Gardener
Fife & Lothian area
01.2012 - 02.2014
- General garden and grounds maintenance, planting and landscaping work.
- Customer service and advice.
Firefighter, Crew Manager & Watch Manager
Lothian & Borders and Fife Fire and Rescue Services
07.1998 - 01.2012
- Attending and resolving operational fire and rescue incidents as a Firefighter, Officer in Charge, and Incident Commander.
- Communicating, and working with distressed, injured, frightened, and intoxicated members of the public.
- Completed a period as a Manager in Community Safety department, delivering safety information to various groups through talks and presentations, and dealing with public complaints and enquiries.
- Also seconded, as Team Leader, for 1 year to Princes Trust, to run several Team programmes, teaching and working with young people with various issues and special needs, to prepare them for work.
Education
Certificate Teaching Qualification Further Education (TQFE) -
University of Dundee
01.2020
PDA Teaching Practice in Scotland’s Colleges -
SRUC Elmwood Campus
Fife01.2018
Higher National Certificate in Horticulture (& Garden Design) (Distinction) -
SRUC Oatridge Campus
West Lothian01.2014
M Litt Women's Studies (Distinction) -
Strathclyde University
Glasgow01.1996
BA (Hons) Communication Studies -
Queen Margaret College
Edinburgh01.1994
Skills
- Teaching
- Coaching
- Mentoring
- Customer Service
- People Skills
- Teamwork
- Initiative
- Patience
- Research
- Report Writing
- Organisation
- Admin Skills
- IT Skills
- Computer Skills
- Horticultural Skills
- Driving Licence
- Machinery Operation
- Equipment Operation
- Practical Skills
- DIY Skills
- Communication skills
- Training delivery
References
- Rosemary Kerr, Optometrist, Asda Opticians, Carberry Road, Kirkcaldy, Scotland, 01592 657220, rosemary.kerr@asda.uk
- Prof. Liz Gibson, Dachaigh, Grotaig, Scotland, IV63 6XH, lizscottgibson@aol.com
- Marc Harper, Programme Leader, Horticulture Department, SRUC Elmwood, Carslogie Road, Cupar, Scotland, KY15 4JB, 01334 658800, marc.harper@sruc.ac.uk
Hobbies and Interests
- Horticulture and Gardening
- DIY
- Arts and Crafts
- Swimming
- Cycling
- Walking
- Dog owner
- Music
Timeline
Night Replenishment/Optical Advisor
Asda Stores
10.2024 - Current
FE Lecturer, Horticulture
SRUC Elmwood Campus
08.2017 - 10.2024
Nursery Manager
Growforth Ltd
07.2014 - 08.2017
Plant Sales Assistant
Royal Botanical Gardens Edinburgh
02.2014 - 07.2014
Self-employed Gardener
01.2012 - 02.2014
Firefighter, Crew Manager & Watch Manager
Lothian & Borders and Fife Fire and Rescue Services
07.1998 - 01.2012
Certificate Teaching Qualification Further Education (TQFE) -
University of Dundee
PDA Teaching Practice in Scotland’s Colleges -
SRUC Elmwood Campus
Higher National Certificate in Horticulture (& Garden Design) (Distinction) -
SRUC Oatridge Campus
M Litt Women's Studies (Distinction) -
Strathclyde University
BA (Hons) Communication Studies -
Queen Margaret College