Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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ASHOK GEORGE FRANCIS DHILPE

London

Summary

Predicted and reliable postgraduate student at the University of East London, with a strong foundation in customer service, support operations, and remote admin tasks. Known for professionalism, adaptability, and a people-focused approach. Seeking part-time opportunities to Facilitated effectively in customer-facing or administrative roles while continuing academic development.

Overview

4
4
years of professional experience
4045
4045
years of post-secondary education

Work history

PROJECT ADVISOR

Angi
Hyderabad
11.2023 - 02.2025
  • Company Overview: Freelance
  • Generated 200+ qualified leads monthly, Co-ordinated to 15% regional sales growth.
  • Maintained CRM database with 100% accuracy across 300+ entries.
  • Achieved 30% conversion rate from outbound client calls.
  • Conducted regular audits of ongoing projects for quality assurance purposes.
  • Streamlined processes to improve efficiency and productivity within team.
  • Freelance

SENIOR E-SUPPORT OFFICER

IntouchCX
Hyderabad
11.2023 - 02.2025
  • Prepared detailed reports to inform management decisions.
  • Improved service quality for customer satisfaction.
  • Maintained confidential documents to ensure privacy compliance.
  • Promoted efficiency by streamlining office procedures.
  • Analysed data for developing strategic plans.
  • Facilitated workshops for employee skill development.
  • Built maintained customer trust by maintaining ongoing communications until resolution.
  • Coached junior support staff in delivering responsive, proactive technical support.
  • Developed customer loyalty with excellent customer service, leading to repeat business.
  • Identified new business opportunities that enhanced growth potential of company.
  • Championed cross-selling initiatives to maximise sales volume and profit margins.
  • Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
  • Generated new leads opportunities to maximise revenue.
  • Maintained awareness of latest industry trends, product knowledge sales techniques.

Office cab driver (Part Time)

Fast Cabs
Hyderabad, India
02.2023 - 02.2024
  • Provided friendly customer service, enhancing overall commuting experience.
  • Performed basic vehicle maintenance tasks, preventing unexpected breakdowns.
  • Ensured vehicle cleanliness for enhanced passenger comfort.
  • Assisted passengers with their luggage, providing exemplary service.
  • Adapted swiftly to changing weather conditions whilst maintaining schedule integrity.
  • Handled emergency situations calmly, ensuring passenger safety.
  • Adhered strictly to traffic rules for safe driving practices.

Customer Service Representative

Examity
Hyderabad
08.2022 - 09.2023
  • Processed orders promptly ensuring positive shopping experience for customers.
  • Offered technical support, leading to enhanced user experience.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Managed distribution and collection of examination papers, preventing errors or loss of materials.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by 100%.
  • Ensured smooth running of operations with timely preparation of reports.

Assistant Customer Service Representative

Apollo TeleHealth
Hyderbad
12.2020 - 03.2023
  • Scheduled and confirmed 60-70 Consultation per week, improving turnaround time by 25%.
  • Managed average of 40+ patient calls per day, ensuring timely support and accurate records.
  • Facilitated reduce appointment no-shows by 18% through professionalism-communication.
  • Managed emergency situations effectively, prioritising patient safety.
  • Diagnosed and treated variety of conditions, providing quality care.
  • Successfully delivered on tasks within tight deadlines.
  • Supported team by demonstrating respect and willingness to help.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Education

MBA - Business Analytics with Placement

University of East London

BBA - Human Resource Management

Swami Vivekananda Degree College

GED - undefined

Sri Amogha Junior College

GCSEs -

Rahmathnagar High School

Skills

  • Knowledge of CRM software
  • Organisational leadership
  • Staff supervision
  • Product knowledge
  • Project Management
  • Salesforce
  • Outstanding customer service
  • Salesforce CRM
  • Customer service metrics
  • Salesforce platform
  • Live chat handling
  • Data entry efficiency
  • E-Commerce understanding
  • Safe driving practices
  • Driving licence
  • GPS operation
  • Record-keeping
  • Professional demeanour
  • Road safety compliance

Personal Information

Work Permit: Student visa - eligible for part-time work in the UK (up to 20 hours/week)

Timeline

PROJECT ADVISOR

Angi
11.2023 - 02.2025

SENIOR E-SUPPORT OFFICER

IntouchCX
11.2023 - 02.2025

Office cab driver (Part Time)

Fast Cabs
02.2023 - 02.2024

Customer Service Representative

Examity
08.2022 - 09.2023

Assistant Customer Service Representative

Apollo TeleHealth
12.2020 - 03.2023

BBA - Human Resource Management

Swami Vivekananda Degree College

GED - undefined

Sri Amogha Junior College

MBA - Business Analytics with Placement

University of East London

GCSEs -

Rahmathnagar High School

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ASHOK GEORGE FRANCIS DHILPE