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Dean Weymouth
Bath,Somerset
Summary
Sales professional with extensive experience in retail and sales environments. Proven ability to adapt to changing demands through effective communication and data analysis. Strong focus on delivering exceptional customer experiences and driving sales growth. Skilled in building relationships with clients, problem-solving, and achieving sales targets.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Sales Advisor
AkzoNobel
Bath, Somerset
11.2020 - Current
- Identified customer needs through effective questioning and recommended appropriate products.
- Resolved customer queries and complaints professionally, ensuring swift restoration of satisfaction.
- Listened intently to customers to identify upselling opportunities.
- Built exceptional customer satisfaction by delivering friendly service.
- Collaborated with team members to exchange best practices, enhancing overall sales performance.
- Consistently achieved or surpassed sales targets.
- Cultivated strong relationships with clients, encouraging repeat business and referrals.
- Loaded and unloaded parcels with care, ensuring goods were securely transported and undamaged.
- Managed delivery schedules efficiently, adjusting routes to meet urgent delivery requirements.
- Adapted to changing delivery schedules and routes with resilience, maintaining high performance levels.
- Maintained accurate records of deliveries, collections, and mileage for reporting purposes.
- Processed returns and exchanges at the point of delivery, following company policies and procedures.
- Decreased transport time by planning most efficient and cost-effective routes through GPS systems.
Senior Sales Consultant
Safestore
Bath, Somerset
04.2015 - 11.2020
- Achieved sales targets through proactive promotion and exceptional customer service, enhancing client satisfaction.
- Leveraged comprehensive brand and product knowledge to optimise sales opportunities and consistently meet targets.
- Gathered customer feedback on products and services, informing improvements and innovations.
- Maintained accurate records of all sales transactions, ensuring compliance with company policies.
- Contributed to weekly sales meetings with actionable insights and strategies, supporting team efforts to drive sales.
- Prepared quotes with accurate and competitive pricing to drive conversion.
- Studied competitors to identify next strategies and areas requiring improvement.
Multi Site Manager
The Money Shop
Bath, Somerset
02.2013 - 05.2015
- Collaborated with team members to exceed performance targets.
- Engaged with customers to identify needs and enhance service delivery.
- Built and maintained courteous and effective working relationships.
- Analysed credit reports, income documentation, and financial statements to determine loan feasibility.
- Presented credit review outcomes to internal committees for assessment and approval.
- Managed loan portfolio, ensuring compliance with terms and proactively identifying risk factors.
- Negotiated terms with both new and existing customers, setting credit limits and payment plans.
- Reviewed legal documents related to credit, such as contracts and loan agreements, to ensure compliance.
- Performed daily maintenance of loan applicant database.
- Skilfully and calmly dealt with angry customers when retrieving items with insufficient cash, solving problems with effective solutions.
- Utilised advanced negotiation tactics to purchase items outright at fair prices, enhancing stock variety.
- Tested pawned items to verify functionality, reliability and resale value.
- Organised shop floor, displaying items attractively to maximise sales potential and turnover of goods.
- Managed inventory of pawned goods, ensuring accurate tracking and security of valuable items.
Multi Site Manager
Clinton Cards
Bath, Somerset
02.2000 - 02.2013
- Collaborated with team members to meet and exceed target results through effective teamwork.
- Engaged with customers to identify needs, enhancing service delivery and satisfaction.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Monitored staff performance, implementing targeted improvement plans to enhance team effectiveness.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
- Led, trained and coached employees to consistently meet and exceed target KPIs.
- Managed budget allocation for each location, ensuring expenditure aligned with financial targets and business objectives.
Sales Assistant
Sainsbury's
Bath, Somerset
09.1995 - 02.2000
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Assisted customers in selecting products, providing tailored advice to enhance satisfaction.
- Handled customer enquiries, delivering prompt responses to ensure informed purchase decisions.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained tidy and safe shopping environment, adhering to health and safety guidelines to promote customer well-being.
Education
GCSEs - GCSE
Culverhay School For Boys
Bath01-1995
Skills
- Direct sales expertise
- Sales strategy
- Customer relationship management
- Sales projections
- Market research
- Data analysis
- Inventory management
- Delivery scheduling
- Long-distance logistics
- Transport regulations
- Vehicle upkeep
- Local area knowledge
- Complaint resolution
- Communication
- Team leadership
- Staff training
- Project coordination
- Business administration
- Punctuality
- Cash handling
- Driving licence
- Business administration
Certification
- Full UK Driving Licence
Interests
Timeline
Sales Advisor
AkzoNobel
11.2020 - Current
Senior Sales Consultant
Safestore
04.2015 - 11.2020
Multi Site Manager
The Money Shop
02.2013 - 05.2015
Multi Site Manager
Clinton Cards
02.2000 - 02.2013
Sales Assistant
Sainsbury's
09.1995 - 02.2000
GCSEs - GCSE
Culverhay School For Boys