Emma Reid
BEDFORD,United Kingdom
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
11
11
years of professional experience
Work history
Customer service representative
Autoglass
Bedford, Bedfordshire
06.2016 - 08.2025
- Managed high volume of inbound calls for quick resolution of customer issues.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Provided top-notch support for increased customer satisfaction.
- Collaborated with sales team to maximise product visibility and sales.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Participated in team meetings sharing best practices for improving service delivery.
Customer service representative
Ark-H Handling
Bedford, Bedfordshire
04.2015 - 05.2016
- Assisted customers in making informed decisions by providing detailed product information.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Streamlined processes through efficient record keeping.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
General assistant
Club 2000 Bingo
Bedford, Bedfordshire
05.2014 - 03.2015
- Handled cash transactions accurately, enhancing financial integrity.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Undertook general cleaning duties regularly, providing a pleasant shopping environment.
- Helped resolve customer queries promptly, fostering good relations with clients.
Education
NVQ Level 2 - Beauty Therapy
Enfield College
Enfield 09.2010 - 06.2011
GCSEs - Maths
Speedwell Secondary School
Bristol 09.1991 -
GCSEs - English Literature
Speedwell Secondary School
Bristol 06.1991 -
GCSEs - English Language
Speedwell Secondary School
Bristol 06.1991 -
GCSEs - Sociology
Speedwell Secondary School
Bristol 07.1991 -
GCSEs - History
Speedwell Secondary School
Bristol 06.1991 -
Skills
- Familiarity with CRM software
- Email correspondence expertise
- Patient attitude
- Client-Focused approach
- Efficient telephonic etiquette
- Resilience to stressful situations
- Knowledge of GDPR
Affiliations
- I enjoy walking, swimming and cycling
Timeline
Customer service representative
Autoglass
06.2016 - 08.2025
Customer service representative
Ark-H Handling
04.2015 - 05.2016
General assistant
Club 2000 Bingo
05.2014 - 03.2015
NVQ Level 2 - Beauty Therapy
Enfield College
09.2010 - 06.2011
GCSEs - Maths
Speedwell Secondary School
09.1991 -
GCSEs - Sociology
Speedwell Secondary School
07.1991 -
GCSEs - English Literature
Speedwell Secondary School
06.1991 -
GCSEs - English Language
Speedwell Secondary School
06.1991 -
GCSEs - History
Speedwell Secondary School
06.1991 -