Kuldeep Kalia
Spennymoor
Summary
A professional with expertise in email correspondence and a positive disposition, skilled in tactful negotiation and resilience to stressful situations. Demonstrates familiarity with CRM software and possesses strong time-management prowess. Knowledgeable in GDPR compliance, aiming to leverage these skills towards enhancing organisational efficiency and communication.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Customer service representative
HMLR
Durham
2026.02 - Current
- Handle enquiries from business and citizen customers with prompt, accurate answers.
- Delivered customer service focusing on quality and cost-effectiveness to support customer strategy goals.
- Promoted and sold services while ensuring adherence to guidelines, compliance, and quality standards.
- Acted as first point of contact for land registration enquiries across multiple channels, ensuring efficient customer communication.
Operator
Sunderland Council Emergency Centre
Sunderland, Tyne and Wear
2025.07 - 2025.11
- Monitored surveillance systems and operated equipment, maintaining accurate incident logs for accountability.
- Produced incident copies for police requests, ensuring adherence to data protection guidelines.
- Promoted and sold services, ensuring compliance with guidelines and quality standards.
Touchpoint Advisor
Thirteen Housing Group
Middlesbrough, North Yorkshire
2025.03 - 2025.07
- Provide first-contact tenant support with fast, dependable service standards.
Raise repairs for tenants while applying required guidelines and procedures.
Coordinate with internal departments to maintain a smooth, hassle-free experience.
Own day-to-day KPI delivery by tracking performance and taking corrective action.
Deliver accurate, concise work to uphold quality expectations and consistency.
Direct liaison with trades and internal departments to maintain reliable service supply.
Take responsibility for queries and complaints, driving speedy resolutions with stakeholders. - Communicated product knowledge to promote services, enhancing client understanding and engagement.
Patient Transport Administrator
Northeast Ambulance Service
Newcastle upon Tyne, Newcastle upon Tyne
2025.01 - 2025.03
- Answer inbound calls requesting patient transport, following all guidelines carefully.
Apply transport processes to meet and keep performance targets consistently.
Resolve patient transport queries and complaints to reach acceptable conclusions.
Customer sales representative
Aioi Nissay Dowa
Newcastle
2024.03 - 2024.08
- Manage customer accounts by identifying financial distress early through proactive outreach.Influence outcomes for customers and company by preventing arrears escalation.
- Follow 6tcf principles and meet all other regulatory requirements consistently.Promote and sell services ensuring all guidelines, compliance and quality are met.
- handle any adjustments to policies ensuring all changes are accurate and concise
Passenger service agent/Booking line advisor
British Airways
Newcastle upon Tyne
2022.06 - 2024.03
- Handled holiday customer contacts via voice, WhatsApp, text, and live chat, delivering excellent service while balancing commercial requirements.
- Promoted and sold services while ensuring adherence to all guidelines, compliance, and quality standards.
- Recovered disrupted holiday plans through quick decisions under time pressure, ensuring all communication was clear, correct, and concise.
Education
Cse - English, Geography, Citizenship, Arithmetic
Whitestone Head
Holsworthy 1980.01 - 1984.06
Skills
- Email correspondence expertise
- Positive disposition
- Familiarity with crm software
- Time-Management prowess
- Knowledge of gdpr
- Tactful negotiation
- Resilience to stressful situations
Timeline
Customer service representative
HMLR
2026.02 - Current
Operator
Sunderland Council Emergency Centre
2025.07 - 2025.11
Touchpoint Advisor
Thirteen Housing Group
2025.03 - 2025.07
Patient Transport Administrator
Northeast Ambulance Service
2025.01 - 2025.03
Customer sales representative
Aioi Nissay Dowa
2024.03 - 2024.08
Passenger service agent/Booking line advisor
British Airways
2022.06 - 2024.03
Cse - English, Geography, Citizenship, Arithmetic
Whitestone Head
1980.01 - 1984.06