Iram Beg
Berkshire,Slough
Summary
Customer service expert with proven track record in communication and time management. Skilled in multitasking and maintaining composure under pressure. Proficient in CRM software, safety monitoring, and company policy adherence. Bilingual abilities enhance customer education and onboarding. I am also a results oriented customer service representative with a focus on developing strong customer relationships and achieving sales targets. Demonstrated ability to support demanding clients effectively while enhancing knowledge and consistently exceeding performance expectations.
Overview
8
8
years of professional experience
Work history
Customer service representative
Metro Bank
Slough, Berkshire
2025.08 - Current
- Resolved customer complaints and inquiries to foster improved satisfaction and loyalty.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, weekends and bank holidays.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
O2 Arena Steward
O2 Arena
London
2022.06 - 2025.05
- Scanning entry and exit tickets.
- Delegating seats to customers.
- Dealing with ticket issues.
- Practising safeguarding.
- Attended to customer enquiries and concerns, providing swift resolution.
Nursery Practitioner
Busy Bees
London
2024.02 - 2024.09
- Provided children with positive, happy and supportive environments throughout playtime activities.
- Maintained positive relationships with parents.
- Maintained tidy work environment to practise safety and hygiene protocols.
- Ensured company policies, procedures and operational practices were followed.
- Planned learning-focused activities to keep children engaged and positively use time.
- Participated in staff training sessions and professional development courses to stay updated on best practices in early years education.
- Supported children with additional needs through tailored care plans, working closely with SENCOs to ensure inclusive education practices.
Nursery Practitioner
Monkey Puzzle
Charlton
2023.02 - 2023.06
- Protect and promote the health and well-being of children.
- Ensure that safeguarding procedures are followed.
- Support children's learning and development through play.
- Monitor children's progress to ensure they reach their developmental targets.
- Enable children to become more independent.
- Coordinated extra-curricular care to meet service demands.
- Oversaw a key group of children and kept detailed progress observations.
Waitress
Cafe Rouge
Greenwich
2021.08 - 2022.04
- Facilitated prompt and accurate seating, and service of all guests.
- Checked on all tables at appropriate intervals to refill drinks and respond to requests.
- Resolved problems promptly.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Content Creator
My Ahmed
London
2021.04 - 2021.12
- Delivery of digital content.
- Incorporated project management standards.
- Providing editing skills to the marketing team.
- Attending meetings to discuss new ideas.
- Contributed to social media strategy, creating posts that enhanced audience interaction.
- Produced video content, including scripting, filming, and editing, to diversify content offerings and engage a broader audience.
- Adapted tone and style of content to suit various target audiences, successfully increasing reach.
Waitress
BFI Riverfront
London
2020.09 - 2021.01
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Maintained safe hygiene and food handling standards for full compliance.
Assistant (Work experience)
Little Elms Day Care Nursery
London
2018.11 - 2018.11
- Shadowed daily activities of office staff to gain understanding of scope of work.
- Participated in brainstorming sessions, offering innovative ideas for project improvements and problem-solving.
- Photocopied and printed documents for office team members.
Crew Member
McDonald's
London
2017.12 - 2018.08
- Promptly serving customers at the till.
- Answering any customer queries regarding the menu.
- Preparing orders for customers in the kitchen in compliance with food safety regulations.
- Bussing and cleaning tables whilst maintaining the company's sanitary standards.
Education
Level 2 - Food safety
The Safer Food Group
Online CourseLevel 3 - Child psychology
New Skills Academy
Online CourseLevel 2 - Teaching assistant
New Skills Academy
Online CourseAccess course - Advertising and marketing
Ravensbourne University London
LondonBTEC - Health and social care
Christ The King Sixth Form (Emmanuel Site)
London, ENGGCSEs Level 5 - Maths
Plumstead Manor School
London, ENGGCSEs Level 5 - English language
Plumstead Manor School
London, ENGGCSEs Level 5 - English literature
Plumstead Manor School
London, ENGGCSEs Level 6 - Science
Plumstead Manor School
London, ENGSkills
- Customer service and communication
- Time management mastery
- Multitasking efficiency
- Safety monitoring
- Patience under pressure
- Punctuality and reliability
- Effective listening
- Calm and positive demeanour
- Familiarity with crm software
- Customer education and onboarding
- Familiarity with company policies
- Bilingual or multilingual
- Telephone manners
Timeline
Customer service representative
Metro Bank
2025.08 - Current
Nursery Practitioner
Busy Bees
2024.02 - 2024.09
Nursery Practitioner
Monkey Puzzle
2023.02 - 2023.06
O2 Arena Steward
O2 Arena
2022.06 - 2025.05
Waitress
Cafe Rouge
2021.08 - 2022.04
Content Creator
My Ahmed
2021.04 - 2021.12
Waitress
BFI Riverfront
2020.09 - 2021.01
Assistant (Work experience)
Little Elms Day Care Nursery
2018.11 - 2018.11
Crew Member
McDonald's
2017.12 - 2018.08
Level 3 - Child psychology
New Skills Academy
Level 2 - Teaching assistant
New Skills Academy
Access course - Advertising and marketing
Ravensbourne University London
BTEC - Health and social care
Christ The King Sixth Form (Emmanuel Site)
GCSEs Level 5 - Maths
Plumstead Manor School
GCSEs Level 5 - English language
Plumstead Manor School
GCSEs Level 5 - English literature
Plumstead Manor School
GCSEs Level 6 - Science
Plumstead Manor School
Level 2 - Food safety
The Safer Food Group