Kiko So
London
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
Work history
Customer Service Representative
Lee Garden
Hong Kong
03.2021 - 04.2023
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 87%.
Sales Representative
V City
Hong Kong
06.2019 - 02.2021
- Fostered strong customer relationships through exceptional service.
- Pioneered innovative sales strategies for increased market penetration.
- Enhanced brand visibility by participating in trade shows and conferences.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
Education
Bachelor of Social Science - Architecture
The Chinese University of Hong Kong
Hong KongSkills
- Client-Focused approach
- Courtesy etiquette
- Patient attitude
- Helpdesk operations
- Familiarity with CRM software
- Trilingual (English, Cantonese and Mandarin)
- Invoice processing
- Problem-solving
- POS Systems
Accomplishments
- Developed a script to be used with potential customers which increased new customer account sign ups by 14%
- Received 97% good feedback in customer survey
Timeline
Customer Service Representative
Lee Garden
03.2021 - 04.2023
Sales Representative
V City
06.2019 - 02.2021
Bachelor of Social Science - Architecture
The Chinese University of Hong Kong
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