Emma Louise Callan

Complete Customer and Third Party Right of Access Requests for DWP by;

●Meeting required deadlines of 10 days

●Accessing all current and legacy databases to search and retrieve all available data.

●Redacting all third party information.

●Overseeing and managing business compliance with data protection laws and GDPR.

●Maintaining excellent awareness of GDPR and related data protection legislation.

●Displaying exceptional verbal and written communication skills
● Ability to prioritise effectively and organise own workload using own initiative where appropriate
● Discretion when handling of sensitive personal data ensuring information is handled appropriately
● Excellent ICT skills with good working knowledge of Word, Excel, Adobe, PowerPoint and Outlook.

worked as PA to the Grade 7 Director by;

● Streamlining the director's schedule by managing their diary.

● Displaying excellent ICT skills with good working knowledge of Word, Excel, PowerPoint and Outlook.

●Sorting incoming emails for swift response times.

●Facilitating smooth workflow by handling ad-hoc requests promptly and accurately.

●Noting minutes during meetings, providing accurate records.

●Coordinating travel arrangements to facilitate smooth business trips.

●Drafting documents and reports for management review.

●Booking travel and hotels for attendees of meetings.

●Documented conferences, meetings and appointments with verbatim reports.

Working as a Quality Assurance Officer for Border Force by;

●Preparing and conducting interviews for staff reported with misconduct.

●Supporting senior management attending meetings representing our team.

●Completing thorough research into various Border Force departments work.

● Interrogating all Border Force databases to scrutinise any possible criminal behaviour and potential links to Organised Crime Groups.

●Displaying excellent verbal and written communication skills when completing interviews, reports of my findings were submitted to Senior Management or The National Crime Agency.

● Demonstrating excellent ICT skills with good working knowledge of Word, Excel, Adobe, PowerPoint and Outlook.

● An ability to prioritise effectively, meeting set deadlines and organising own workload and using initiative where appropriate

● Discretion in handling sensitive personal data ensuring that information is handled appropriately

Worked as manager of the Removal Centre alongside the HMPS Centre Manager by;

• Managing the HMPS contract with UKBA.
• Managing 7 onsite staff.
• Acting as on-call manager for 3 Immigration Removal Centres
• Attending regular meetings representing UKBA
• Liaising with local and external stakeholders
• Collating statistics for senior management and IMB (Independent Monitoring Board)
• Answering any detainees queries via post or in person
• Processing all resident complaints.