Halima Khatun
Newcastle upon Tyne
Summary
Enthusiastic business graduate with years of experience and transferable skills. Secures team success through hard work, attention to detail and excellent organisation. Shares valuable knowledge to achieve results.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Administrator
DWP
Gateshead
01.2024 - Current
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Oversaw database to maintain updated records and accuracy.
- Fostered culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions.
Operations Assistant
Northern Gas Networks
Newcastle upon Tyne
05.2023 - 12.2023
- Support team of 6 individuals engineers
- Updating systems regularly with any changes in work or relocation
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Compiled operational data and prepared reports, presentations and correspondence.
- Responded to inquiries, providing information and assistance to team members.
- Assisted with resource allocation to meet forecasted business needs.
- Alerted senior staff of upcoming critical tasks and deadlines.
- Served as main point of contact for customers, providing high levels of customer service to maximise sales potential.
- Managed inventory levels, maintaining adequate stock for operational requirements.
- Liaised with vendors and suppliers for timely delivery.
- Coordinated logistics for smooth operation of daily tasks, optimising workflow.
- Adhered to health and safety guidelines for safe working environment.
- Coordinated meetings and briefings for operational updates.
- Collaborated with internal teams to streamline cross-functional operations.
- Sourced and ordered office supplies within allocated budget.
- Coordinated events by managing budget, logistics and event support.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Wrote business correspondence and technical letters.
Customer Assistant
QuickBooks
Newcastle upon Tyne
08.2022 - 12.2022
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered prompt solutions to maintain customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
- Performed daily opening and closing functions and inventory management.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Followed escalation procedures to efficiently resolve complex queries.
Cashier
Zara
Newcastle upon Tyne
10.2017 - 08.2022
- Operations Delivery Replenishment
- Helped meet business needs by working extra shifts.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Delivered outstanding customer care with proactive sales and listening skills.
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Reduced customer wait times through optimised checkout processes.
- Resolved customer complaints and answered queries about store products.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Educated customers on promotions, offers and special events to enhance product sales.
- Displayed and restocked merchandise by following brand guidelines.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Assisted customers to locate obscure items on shop floor.
- Engaged in pleasant chit chat for friendly and personalised service.
Retail Assistant
Pandora Jewellery
Newcastle upon Tyne
05.2017 - 10.2017
- Delivered outstanding in-store experience through positive and attentive customer service.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Received stock deliveries, accurately completing paperwork and updating system records.
- Processed product returns, ensuring items were clean and resaleable.
- Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
- Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
Retail assistant
Harding Retail, P&O Cruises
08.2016 - 02.2017
- Updated product labelling and pricing to reflect discounts and offers.
- Worked closely with management to train new team members, supporting optimal sales productivity.
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
- Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
- Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Delivered outstanding in-store experience through positive and attentive customer service.
Retail assistant, Passenger service agent
Swarovski, Swissport Ltd
11.2014 - 07.2016
- Delivered outstanding in-store experience through positive and attentive customer service.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Received stock deliveries, accurately completing paperwork and updating system records.
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
- Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
- Updated product labelling and pricing to reflect discounts and offers.
- Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Retail Assistant
John Lewis Partnership
10.2010 - 05.2011
- Delivered outstanding in-store experience through positive and attentive customer service.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Received stock deliveries, accurately completing paperwork and updating system records.
- Processed product returns, ensuring items were clean and resaleable.
- Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
Education
BA Honours - Business Management
Open University
10.2020 -
GCSEs - business
Gosforth Academy
Newcastle-upon-Tyne 09.2009 - 09.2013
A-Levels - Travel and Tourism
Newcastle College
Newcastle upon Tyne 09.2014 - 09.2016
Skills
- System One
- Customer Service
- IT Literate
- Cash Handling
- POS
- Team Player
- Operations management
- Reporting and documentation
- Data entry
- Accounts Payable/Accounts Receivable
- Business administration
- Policy and procedure modification
- Report writing
- Database administration
- Scheduling and calendar management
- Complaint resolution
- Workflow planning
- Microsoft Office expertise
- Motivational leadership style
- Documentation control
- Employee management
- Project scheduling
- File and data retrieval systems
- Ability to prioritize
- Data management
- Microsoft Excel IT (6 years)
- Communication skills (10 years)
- E-commerce (5 years)
- Critical thinking (8 years)
- Teamwork (10 years)
- Written communication (10 years)
- Problem solving (7 years)
- Self-management (6 years)
- Planning and thinking ahead (5 years)
- Teamwork
- Independent work
- Self-motivation
- Planning Admin (1 year)
- Business operations (1 year)
- Administrative and business operations (2 years)
- Microsoft Power-point
- Organisational skills
- Administrative experience
- Attention to Detail
- Project Coordination
- Financial Governance
- Project Management
- Business Correspondence
- Highly Organised
- Reporting and Documentation
- Strategic Decision-Making
- Data Management
- Motivational Leadership Style
Additional Information
- .
Timeline
Administrator
DWP
01.2024 - Current
Operations Assistant
Northern Gas Networks
05.2023 - 12.2023
Customer Assistant
QuickBooks
08.2022 - 12.2022
BA Honours - Business Management
Open University
10.2020 -
Cashier
Zara
10.2017 - 08.2022
Retail Assistant
Pandora Jewellery
05.2017 - 10.2017
Retail assistant
Harding Retail, P&O Cruises
08.2016 - 02.2017
Retail assistant, Passenger service agent
Swarovski, Swissport Ltd
11.2014 - 07.2016
A-Levels - Travel and Tourism
Newcastle College
09.2014 - 09.2016
Retail Assistant
John Lewis Partnership
10.2010 - 05.2011
GCSEs - business
Gosforth Academy
09.2009 - 09.2013
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