Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emma King

Summary

Experienced and dedicated Shift Manager at McDonald's with a strong background in customer service and team leadership. Proven ability to maintain high service standards in fast-paced environments, resolve customer issues efficiently, and ensure a positive dining experience. Skilled in training staff, managing shifts, and upholding company policies to deliver consistent, high-quality service.

Overview

2
2
years of professional experience

Work History

Shift manager

McDonald's
Kennford
08.2023 - Current
  • Delivered exemplary customer service, enhanced company reputation.
  • Improved team morale through effective communication and feedback practices.
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff.
  • Enforced compliance with food hygiene regulations, upheld high quality standards.
  • Streamlined operations by implementing efficient work procedures.
  • Resolved customer complaints promptly to maintain high service standards.
  • Assisted with Restaurant Department Management, including the customer, people, and operation department.
  • Trained staff on product knowledge, resulting in improved customer interactions.
  • Oversaw cash management processes, ensured accuracy at end of each shift and toward month end goals.

Education

GCSEs -

Teign School
Kingsteignton, Newton Abbot
/2023 -

Skills

  • Customer orientation
  • Adaptable leadership
  • Health and Safety Compliance
  • Communication skills
  • Team Leadership
  • Attention to Detail
  • Strategic planning and organisation
  • Conflict Resolution
  • Time management

References

References available upon request.

Timeline

Shift manager

McDonald's
08.2023 - Current

GCSEs -

Teign School
/2023 -

Similar Profiles

CREATE PROFILE
Emma King