Emma Gibson
GLASGOW
Summary
Accomplished student, pursuing Psychology eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, organisation and communication. Works well under tight deadlines and able to manage various projects at once. Demonstrated excellent transferrable skills including dealing well under pressure, managing risk and analytical skills
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work history
Residential Support Worker (Young adults)
East Park
Glasgow
2018.02 - Current
- Followed strict safeguarding regulations to ensure safe, secure handling of service users.
- Liaised with external and internal professionals to provide holistic support.
- Administered medication and minor first aid to ill and injured young people.
- Delt with behaviours which challenge with the ability to dynamic risk assess.
Duty manager
Speratus Group
Aberdeen
2017.10 - 2018.02
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Completed accurate end-of-day financial routines for cash and card transactions.
General manager
G1 Group
Aberdeen
2016.01 - 2017.10
- Tracked KPIs to drive profitability and target delivery.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Grew restaurant profits through improved marketing and staff development initiatives.
Bar and restaurant supervisor
Greene King
Aberdeen
2014.11 - 2016.11
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
Family support worker
Children 1st
Aberdeen
2014.02 - 2015.03
- Managed complex caseload of vulnerable families through strategic prioritisation.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Remained calm and poised in difficult, stressful or escalating situations, helping to comfort individuals.
Education
BSc Applied Psychology (Hons) - Psychology
Glasgow Caledonian University
Glasgow 2021.09 -
SVQ Level 3 - Childcare, Learning and Development
Children's House
Aberdeen 2008.09 - 2009.09
Skills
- Caseload management
- Problem-solving
- Communication skills
- Leadership
- Social media marketing
- Financial Forecasting
- Budgeting and forecasting
- Office 365 proficient
Affiliations
- Volunteer Work
- Travelling and exploring
- Reading
Accomplishments
- Presented ‘Diagnosis Zombie’ teaching innovation at Court Briefing on “Going Digital 2025: transforming our students’ learning experience”.
- Presented at the Enhancement-Led Institutional Subject Review as a student stakeholder
- This project came first place at the e-Learning Excellence Award at the 22nd European Conference on e-Learning (ECEL) in South Africa.
- Received a Certificate of Commendation at the Teaching Impact Award for collaborative Teaching.
- Shortlisted for the promoting Student-Staff Partnership through the Student Digital Scholar Role at the student partnerships in quality Scotland.
- Presented in both 2023 and 2024 DART-P conference on Virtual Reality and Artificial Intelligence.
- Won the Student Impact award for SEDA (Staff and Educational Development Association)
I have been part of a Co-Collaborating Immersive Experiences project team within my time at university which explores the effectiveness of teaching psychology through virtual reality (VR) versus existing methods of textbook or video. I have achieved various accomplishments during this time;
References
References available upon request.
Timeline
BSc Applied Psychology (Hons) - Psychology
Glasgow Caledonian University
2021.09 -
Residential Support Worker (Young adults)
East Park
2018.02 - Current
Duty manager
Speratus Group
2017.10 - 2018.02
General manager
G1 Group
2016.01 - 2017.10
Bar and restaurant supervisor
Greene King
2014.11 - 2016.11
Family support worker
Children 1st
2014.02 - 2015.03
SVQ Level 3 - Childcare, Learning and Development
Children's House
2008.09 - 2009.09