Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
AdministrativeAssistant

Emma Gibson

GLASGOW

Summary

Accomplished student, pursuing Psychology eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, organisation and communication. Works well under tight deadlines and able to manage various projects at once. Demonstrated excellent transferrable skills including dealing well under pressure, managing risk and analytical skills

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work history

Residential Support Worker (Young adults)

East Park
Glasgow
02.2018 - Current
  • Followed strict safeguarding regulations to ensure safe, secure handling of service users.
  • Liaised with external and internal professionals to provide holistic support.
  • Administered medication and minor first aid to ill and injured young people.
  • Delt with behaviours which challenge with the ability to dynamic risk assess.

Duty manager

Speratus Group
Aberdeen
10.2017 - 02.2018
  • Led by example, embodying positive work ethic and motivating staff for peak performance.
  • Managed customer service interactions, addressing concerns and preserving positive experiences.
  • Completed accurate end-of-day financial routines for cash and card transactions.

General manager

G1 Group
Aberdeen
01.2016 - 10.2017
  • Tracked KPIs to drive profitability and target delivery.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Grew restaurant profits through improved marketing and staff development initiatives.


Bar and restaurant supervisor

Greene King
Aberdeen
11.2014 - 11.2016
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.

Family support worker

Children 1st
Aberdeen
02.2014 - 03.2015
  • Managed complex caseload of vulnerable families through strategic prioritisation.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Remained calm and poised in difficult, stressful or escalating situations, helping to comfort individuals.


Education

BSc Applied Psychology (Hons) - Psychology

Glasgow Caledonian University
Glasgow
09.2021 -

SVQ Level 3 - Childcare, Learning and Development

Children's House
Aberdeen
09.2008 - 09.2009

Skills

  • Caseload management
  • Problem-solving
  • Communication skills
  • Leadership
  • Social media marketing
  • Financial Forecasting
  • Budgeting and forecasting
  • Office 365 proficient

Affiliations

  • Volunteer Work
  • Travelling and exploring
  • Reading

Accomplishments

    I have been part of a Co-Collaborating Immersive Experiences project team within my time at university which explores the effectiveness of teaching psychology through virtual reality (VR) versus existing methods of textbook or video. I have achieved various accomplishments during this time;

  • Presented ‘Diagnosis Zombie’ teaching innovation at Court Briefing on “Going Digital 2025: transforming our students’ learning experience”.
  • Presented at the Enhancement-Led Institutional Subject Review as a student stakeholder
  • This project came first place at the e-Learning Excellence Award at the 22nd European Conference on e-Learning (ECEL) in South Africa.
  • Received a Certificate of Commendation at the Teaching Impact Award for collaborative Teaching.
  • Shortlisted for the promoting Student-Staff Partnership through the Student Digital Scholar Role at the student partnerships in quality Scotland.
  • Presented in both 2023 and 2024 DART-P conference on Virtual Reality and Artificial Intelligence.
  • Won the Student Impact award for SEDA (Staff and Educational Development Association)

References

References available upon request.

Timeline

BSc Applied Psychology (Hons) - Psychology

Glasgow Caledonian University
09.2021 -

Residential Support Worker (Young adults)

East Park
02.2018 - Current

Duty manager

Speratus Group
10.2017 - 02.2018

General manager

G1 Group
01.2016 - 10.2017

Bar and restaurant supervisor

Greene King
11.2014 - 11.2016

Family support worker

Children 1st
02.2014 - 03.2015

SVQ Level 3 - Childcare, Learning and Development

Children's House
09.2008 - 09.2009
Emma Gibson