Shauna Dooley
Bugbrooke,Northamptonshire
Summary
Dedicated Residential Childcare Worker with first-class communication and relationship-building skills. Assesses needs and builds care programmes to transform young lives. Proactive and responsive to meet individualised requirements in challenging situations. Empathetic Childcare Worker focused on improving care across residential provisions. Promotes structure and support within safe, nurturing settings for optimised outcomes. Resilient and responsive to quickly meet changing child and family needs. Compassionate social work professional with years of experience devising and implementing successful support programmes. Dedicated and driven to deliver positive outcomes for diverse client bases. Meticulous in assessment and monitoring to deliver necessary resources for individualised needs. Resourceful and well-organised with excellent leadership and team-building record. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Focused with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Residential childcare worker
Northamptonshire County Council
Northampton, Northamptonshire
2020.12 - Current
- Supported child health and safety with periodic training in CPR and basic first aid.
- Reacted to changing social, emotional and mental health needs for responsive child support.
- Empowered young individuals to advocate for needs, agency and autonomy.
- Stayed informed of current legal, professional and administrative practices related to residential childcare.
- Encouraged community engagement with scheduled activities and access to recreational resources.
- Drafted reports detailing progress, challenges and recommended interventions.
- Maintained up-to-date knowledge of residential childcare policy, practice and legislation to support compliance.
- Planned and supervised interventions for children with complex needs, addressing issues and proposing solutions.
- Reported suspicion, evidence or allegations of violence or child protection issues.
- Exhibited unconditional positive regard to assist children in building self-worth and confidence.
- Educated young individuals in emotional attunement and coping skills to navigate stressful environments and situations.
- Enforced policies, legislation and children's home regulations to support quality care.
- Supported school-aged children in academic and extracurricular activities.
- Advocated for child rights and needs in professional meetings and panels.
- Provided 1:1 support, guiding young people in addressing past and present difficulties.
- Formed trusting relationships with children, working flexibly to adapt to changing and challenging individual needs.
- Maintained compliance with all regulatory and safeguarding procedures.
- Facilitated smooth residence operations, producing and maintaining high-quality records.
- Upheld quality standards, with specific focus on confidentiality and data protection.
- Created social and educational opportunities to help children build life skills and develop personal interests.
Supervisor
JD Sports
Kettering, Northamptonshire
2017.05 - 2020.12
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Maintained documents and records to comply with internal policies and external regulations.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Dealt with customer complaints and rectified product and service issues.
- Managed staff rotas, planning workloads effectively and strategically.
- Built customer retention and satisfaction by delivering top-quality service.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Offered instruction, coaching and motivation for enhanced team morale.
- Guided and coached staff to achieve individual growth and sales production targets.
- Identified and addressed process inefficiencies to drive higher output.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Acted as point of contact and motivation for employees.
- Coordinated employee schedules and handled resource management to remove barriers to productivity.
- Displayed and restocked merchandise by following brand guidelines.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Reduced customer wait times through optimised checkout processes.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Greeted customers entering store and responded promptly to customer needs.
- Helped meet business needs by working extra shifts.
- Delivered outstanding customer care with proactive sales and listening skills.
- Resolved customer complaints and answered queries about store products.
- Completed opening and closing procedures each day.
Cafe barista
Cafe Mirandi
Northampton, Northamptonshire
2016.02 - 2017.03
- Exhibited outstanding knowledge of coffee extraction and dialling in to produce coffee drinks to exceptionally high standard.
- Established positive rapport with many regular customers by facilitating personalised guest experience.
- Preserved espresso machine equipment through regular cleaning, preventative maintenance and organising swift repairs.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Demonstrated skills in espresso extraction and latte art to deliver great service across the team.
- Employed product knowledge to recommend beverages based on customer preferences.
Education
GCSEs -
2010.09 - 2016.05
NVQ Level 2 - Business Studies
2016.09 - 2018.05
NVQ Level 3 - Health and Social Care
2024.01 -
Autism
2023.09 - 2023.09
2020.12 -
Courses completed:
- Data Protection Essentials
- Cyber Security
- Dignity and Respect
- Giving and receiving feedback
- Conflict Resolution
- Assertive Communication
- Understanding Anxiety
- Understanding Stress
- Managing Yourself and Your Time
- Emotional Intelligence
- Personal Resilience
- Health and Safety
- Freedom of Information
- Recording and Reporting
- ASD Awareness
- Emergency First Aid at Work
- Professional conduct in the workplace
- Fire Safety Awareness
- Display Screen Equipment
- Equality in the workplace
- Data Protection Essentials
- Positive Behaviour Training
- Safeguarding
- Professional Conduct and Communication
- Avoiding Institutionalisation
Skills
- Conflict resolution
- Child development
- Child safeguarding
- Recreational activities
- Childcare plans
- Childcare regulation
- Child protection
- Childcare intervention
- Documentation management
- Federal regulations
- Social services
- Programme operations
- Advocacy
- Caseload management
- Child welfare checks
- Community engagement
- Customer-focused
- Social media marketing
- Leadership
- Problem-solving
- Financial reporting and analysis
- Time management
- Team building
- Communication skills
Languages
English
Fluent
Timeline
City and Guilds - NVQ Level 3, Health and Social Care
2024.01 -
Northampton Children Trust - , Autism
2023.09 - 2023.09
Residential childcare worker - Northamptonshire County Council
2020.12 - Current
West Northamptonshire Council - ,
2020.12 -
Supervisor - JD Sports
2017.05 - 2020.12
Northampton College - NVQ Level 2, Business Studies
2016.09 - 2018.05
Cafe barista - Cafe Mirandi
2016.02 - 2017.03
Thomas Becket Catholic School - GCSEs,
2010.09 - 2016.05