Emily smith
YORK,Yorkshire
Summary
Dedicated professional with experience in guest service and a focus on Counselling and Mental Health. Skilled in conflict resolution, youth engagement, and project management, with a commitment to supporting individuals through personal challenges. Empathy and initiative drive every interaction, aiming to apply academic knowledge for meaningful impact in mental health and community support.
Overview
2
2
years of professional experience
Work History
Cafe Waitress
mocha moocho
wakefield
07.2024 - 09.2026
- Delivered exceptional, friendly and fast service to process a high volume of food and drink orders at peak times.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Enhanced customer experience by serving each guest with a sincere, positive, and enthusiastic attitude.
- Resolved customer complaints with empathy, providing effective solutions to ensure positive dining experiences.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance the dining experience.
- Greeted new customers warmly at the entrance, providing menus and introducing drink options.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Utilised extensive knowledge of food, drinks, and menus to effectively address customer queries.
- Maintained safe hygiene and food handling standards for full compliance.
- Adhered to food safety and hygiene standards, contributing to a clean and safe dining environment.
- Assessed IDs to guarantee customers met minimum age requirements for restricted items.
Volunteer Youth Worker
Star grief support
05.2025 - 06.2025
- Helped young people overcome personal difficulties by providing helpful and supportive environments and attentively listening to concerns.
- Provided youth work support, encouraging youth to take part in new positive opportunities and experiences.
- Maintained excellent relationships with children and teenagers by proactively helping them through personal difficulties.
- Assisted in the planning and management of enjoyable projects, games and activities for teenagers.
- Supported other team members and volunteers to carry out duties to required standards and timeframes.
Education
Bachelor of Arts - counselling and mental health
York St John University
York01-2029
Skills
- Food safety standards
- Food Hygiene
- Cleanliness and hygiene
- Exceptional customer service
- Customer service
- Teamwork
- Team collaboration
- Conflict resolution
- Dependability
- Time management
- Professionalism
- Highly motivated
- Youth support
- Project management
- Highly motivated
Timeline
Volunteer Youth Worker
Star grief support
05.2025 - 06.2025
Cafe Waitress
mocha moocho
07.2024 - 09.2026
Bachelor of Arts - counselling and mental health
York St John University