Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Alyssa Pollitt

York,YOR

Summary

“I hope you realise that you have characteristics that sets you apart from everyone else. It's this fantastic attitude – wanting to work hard to improve yourself “ – Mr Tom Smith. Currently a highly resourceful, ambitious and organised individual studying an Undergraduate degree In History. I possess considerable experience working within the hospitality sector as well as teaching Spanish to Primary school pupils. Acquiring a considerate manner, positive communication skills and experience of health and safety risk assessment.

Overview

6
6
years of professional experience
27
27
years of post-secondary education

Work history

Cafe Waitress

Cafe 35
Manchester
  • Upheld high standard of cleanliness in all work areas to comply with health and safety regulations
  • Checked on tables, refilling drinks and promptly responded to requests
  • Stocked and maintained silverware, linens and condiments
  • Greeted new customers, answered initial questions and took drink orders
  • Processed cash and credit card payments and returned customers change when necessary
  • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service
  • Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options
  • Delivered attentive service, creating excellent dining experiences for guests.

Receptionist

Sports Physio Clinic
Manchester
  • Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them
  • Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested
  • Manage the building log of who is entering and exiting the building
  • Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup
  • Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone
  • Maintain the reception area, keeping it clean and free of clutter.

Fast Food Crew Member

McDonald's
Manchester
03.2021 - Current
  • Greeting customers with a smile
  • Taking accurate food orders
  • Partnering with other crew and managers to meet target goals during shifts
  • Ensuring items are well stocked
  • Working in a fast efficient work environment to meet customer's needs
  • Dealing with any questions or complaints customers may have
  • Restaurant Cleanliness
  • Assisted kitchen staff in preparing food during peak trading periods.

Event safety steward

Manchester City Football Club
Manchester
01.2021 - 01.2024
  • Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
  • Checked ID cards and documented details in security log.
  • Secured cash and valuables against on-property loss or interference during transport.
  • Remained flexible in rapidly moving environment and adapted to developing situations.
  • Created hazard-free environment by reporting on building damage and irregularities.
  • Collaborated with security teams and emergency services to resolve urgent situations.
  • Kept entrances secure with consistent visitor, personnel and package screening.
  • Completed thorough incident reports, recording exact observations, occurrences and witness statements.

Waitress

The Millgate Pub
Manchester
06.2019 - 03.2021
  • Provide the perfect service experience for every Guest
  • Ensure the Guest feels important and welcome in the restaurant
  • Adhere to timing standards for products and services
  • Look for ways to consolidate service and increase table availability
  • Present menu, answer questions and make suggestions regarding food and beverage
  • Serve the Guest in an accommodating manner
  • Apply positive suggestive sales approach to guide Guests
  • Always strive towards best customer satisfaction
  • Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.

Teacher

St. Johns Primary School
Manchester
09.2018 - 07.2019
  • Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction
  • Mentored and counselled students with adjustment and academic problems maximise potential and improve grades
  • Created lesson plans in accordance with national curriculum and school-wide curriculum standards
  • Earned positive feedback from parents regarding classroom instruction and student learning success
  • Observed and assessed student performance to identify areas requiring improvement
  • Established positive relationships with students, parents, fellow teachers and school administrators.

Education

AS Levels -

Oldham Sixth Form College
09.2020 - 05.2022

A-Levels -

Oldham Sixth Form College
04.2001 - 01.2022

Co-op Academy Failsworth -

Manchester
09.2015 - 03.2020

Undergraduate Degree - History

York St John University

Skills

  • Teaching
  • Tutoring
  • Order accuracy
  • Complaint resolution
  • Schedule management
  • Menu memorisation
  • Critical thinker
  • Differentiated learning techniques
  • Active participation in groups and events
  • Kitchen management
  • Drive-through management
  • Cash register operating
  • Waste disposal management
  • Payment processing
  • Lightspeed POS
  • Food upselling

Accomplishments

  • Equality and Diversity Course 2020-2021
  • Reach out Mentoring Program 2017-2019
  • Working as a mentor and coach with individuals to improve their grades in English and Maths as well as provide support to improve individuals' confidence
  • Language Leader Award 2018-2019
  • To achieve this award, I taught younger children Spanish and completed weekly PowerPoint presentations, created work sheets, presented to the children as well as 1 to 1 tutoring
  • Student Council Member 2015-2018
  • Obtained initial confidence and feeling of responsibility; I collocated data from other students and gave speeches and listened to all teaching staff, PTA and board members
  • Duke of Edinburgh Award 2019 - Silver Award

Affiliations

  • Cheerleading
  • Dancer
  • Camping and Hiking

Timeline

Fast Food Crew Member

McDonald's
03.2021 - Current

Event safety steward

Manchester City Football Club
01.2021 - 01.2024

AS Levels -

Oldham Sixth Form College
09.2020 - 05.2022

Waitress

The Millgate Pub
06.2019 - 03.2021

Teacher

St. Johns Primary School
09.2018 - 07.2019

Co-op Academy Failsworth -

Manchester
09.2015 - 03.2020

A-Levels -

Oldham Sixth Form College
04.2001 - 01.2022

Cafe Waitress

Cafe 35

Receptionist

Sports Physio Clinic

Undergraduate Degree - History

York St John University

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