Emily Mander

• Streamlined telephone call management for effective communication handling.
• Dealt with emails to ensure all queries received prompt attention.
• Engaged with students, providing necessary assistance and information.
• Photocopied essential accountancy documents for educational purposes.
• Carried out general PA duties for lecturers to support daily operations.
• Arranged appointments to improve logistical coordination.

• Diary management, booking meetings, organising catering for lunch meetings.
• Fielding phone calls and liaising with clients and shareholders
• Filing
• Email management
• Covering reception
• Arranging travel
• Booking hotels
• Organising company social events
• Copy typing

• Registered and qualified applicants to optimise sales processes.
• Conducted property viewings to effectively showcase listings.
• Cultivated relationships with prospective buyers and vendors for enhanced collaboration.
• Reported client feedback promptly to address concerns and ensure satisfaction.
• Managed enquiries via telephone, email, and face-to-face interactions to provide comprehensive support.
• Led negotiations to secure favourable sales agreements.
• Typed property particulars and edited photographs for marketing purposes.
• Prepared a weekly 18-page advert in Cambridge Evening News Property Paper.

After having children I went back to Cheffins on a part time basis doing secretarial work for the office.

• Audio typing property details
• Editing photographs
• Producing property details
• Dealing with vendors and buyers
• Dealing with accounts
• Ordering window cards and displaying
• Filing
• Booking valuations and viewings

• Communicating with clients, landlords and tenants on a daily basis
• Ensure all legislation is met before each let - EPC, legionnaires, gas safety, electrical safety, smoke and monoxide detectors
• Arranging viewings and diary management, and assisting with property visits
• Attending viewings
• Referencing prospective tenants, checking ID and conducting immigration checks
• Creating Tenancy Agreements and move in documents
• Dealing with telephone, email, website and face to face enquiries on a day to day basis
• Negotiating move-in dates
• Management of property keys for contractors and clients
• Dealing with basic property management (e.g annual safety certificates and general maintenance)
• Renewals and serving Section 13s
• Serving Section 21s
• Arranging maintenance
• Carrying out property inspections
• General administration support for the team