CHRISTINE WILLIAMS

Job Title: Administrative Assistant within Livestock Subsidies Team

Start Date: September 2000 - 2002

- To manage the Suckler Cow Payment (SCP) Scheme

- To manage the Sheep Subsidy Payments (SSP) Scheme

_ To provide support and training to the farming community on the SCP and SSP Schemes

Job Title : Administrative support for the APHA Operational Performance Unit (OPU) and Quality Assurance (QA)

Start Date: 2002 - 2004

Brief description of duties & responsibilities

- Quality Assurance Improvement

- Booking accommodation and travel for colleagues

- File management within Central Records Management System (CRMS)

- To update the monthly Key Target Performance Reports and any changes to the RAG scores (Red; Amber: Green)

- To arrange hospitality for Local Deliver Veterinary Manager (LDVM) and Ops board meetings

- To manage the OPU mailbox on a daily basis

- To oversee the publication on OPU spotlight Report

_ To maintain the OPU Key Targets spreadsheet monthly

- To collate and record accurately all bluetongue (BT) notifications daily and update the BT spreadsheet and SIT Rep daily

- To produce Ops Manual Action Note for the Bluetongue Seminar

- To produce reports from System for Recording Animal By Products inspections (SRABPI) for correspondence returns

Job Title: HR - Workforce Strategy and Development Division

Start Date: November 2004 - 31 March 2006

- To provide administrative support for Human Resources

- To assist in the production, implementation and monitoring of the National State Veterinary Service (SVS) Personal Development (PDP)

-To record all evaluations onto a spreadsheet contained within the SVS Learning Development Unit (LDU) L:\drive

- To facilitate room bookings

- To book accommodation and travel for colleagues

- To effectively manage and maintain the Oracle Training Administration (OTA) System

- To stand in as secretary for the training committee meetings as and when required

- To regularly monitor and maintain the SVS LDU website

- To market and promote all learning events

- To effectively manage CRMS

Job Title: Service Desk Analyst

Start date: April 2006 - January 2009

- To manage a front facing 2nd line support Service Desk to the Animal Health and Veterinary Laboratories Agency (AHVLA)

- Managing expectations of our customers for both internal and external networks

- Providing support and advise to our external and internal customers

- Offering solutions to queries from our customers in a timely and proficient manner

- Support on the IT applications

- Providing a proficient incident support solution as Service Management IT professionals

- Telephone Proficiency

- Managing Outbreaks

Job Title: Administrative Officer to the Veterinary and Technical Service Team (VTST) and Epidemiology Team

Start date: February 2009 - January 2010

- Communicate important information to the team through shared mailbox

- Provide admin support to the Head of Epidemiology Team

- To lead on admin support in the recruitment of internal staff when applying for seconded posts to the VTST and Epidemiology Team

- To arrange calendar meetings for Head of VTST

- To book meetings, hospitality, hotels, flights and train tickets as and when required

- To arrange office moves

- To order stationery for the office

- To manage Staff in Post System (SIPS), Work Recording System (WRS) & Sick Returns for the VTST

- To manage all quarterly correspondence returns and send completed returns to the information manager within the deadline

Job Title: APHA Service Desk Analyst Executive Officer

Start Date: February 2010 - Till date

- Mange the process for Tuberculosis (TB) Data Fixes en masse through a database with the SharePoint system

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