Emily Fallows
Rochdale,Lancashire
Summary
Accomplished Retail Assistant, well-versed in delivering high levels of customer service for an optimum sales experience. As passionate in maintaining beautifully, well-stocked store displays as in exceeding customer satisfaction expectations. Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
3
3
years of professional experience
Work History
Retail Assistant
Go Outdoors
Bury, Lancashire
04.2022 - Current
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
- Processed product returns, ensuring items were clean and resaleable.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Prepared outgoing shipments, verifying correct labelling to minimise errors.
- Addressed incoming enquiries related to product details, shipping and return policies.
- worked closely with customer care to resolve issues with people orders or tracking shipment.
- got to know the online system, when picking and packing in order to ship items as quickly and effectively as possible.
Saturday Girl
Hairway to Heaven
Rochdale, Lancashire
10.2020 - 12.2021
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
- I worked in a positive environment assisting my colleagues, in anyway I could, or was asked to.
- I gained great experience in customer service by booking appointments and having friendly interactions with 20+ customers a day.
- during this period I was complemented on how I was willing to take on any task no matter the circumstances, such as the Christmas rush.
Education
GCSEs -
Cardinal Langley Roman Catholic High School
Manchester 09/2016 - 05/2021
A-Levels - Criminology
Cardinal Langley Roman Catholic High School
Manchester 09/2021 - 06/2023
A-Levels - Psychology
Cardinal Langley Roman Catholic High School
Manchester 09/2021 - 06/2023
Skills
- Face-to-face selling
- Target-driven
- Exemplary customer service
- Retail merchandising expertise
- Confident communicator
- Self-motivated
- Money handling
- Results driven
- Customer service oriented
Languages
English
Native
Timeline
Retail Assistant
Go Outdoors
04.2022 - Current
Saturday Girl
Hairway to Heaven
10.2020 - 12.2021
GCSEs -
Cardinal Langley Roman Catholic High School
09/2016 - 05/2021
A-Levels - Criminology
Cardinal Langley Roman Catholic High School
09/2021 - 06/2023
A-Levels - Psychology
Cardinal Langley Roman Catholic High School
09/2021 - 06/2023
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