Emilia Crawford
Blantyre,South Lanarkshire
Summary
Friendly and self-motivated individual with a knack for creating memorable customer service experiences. Boosted customer satisfaction by delivering attentive service and anticipating guest needs. Known for maintaining calm and professional demeanour during busy shifts and unexpected situations that ensure smooth operations always. Great at working in environments that deal with both individual work and working with a team. Ready to use and develop communication, leadership, and problem-solving skills in work opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Bar associate
Weatherspoons
Glasgow
11.2025 - 03.2026
- Served customers with a friendly and welcoming attitude.
- Ensured cleanliness of bar area and front of house for a comfortable drinking environment.
- Handled cash and card transactions accurately.
- Improved efficiency by multitasking bar work and stocking during busy periods.
- Coordinated with kitchen staff for food orders, following procedures on allergen awareness, helping to enhance customer experience.
- Assisted in setting up events at the bar resulting in faster and smoother operations.
- Adhered strictly to health and safety regulations offering safe drinking premises.
- Maintained stock levels to prevent shortage during peak hours.
Waitress
Barefoot Cafe/Eco shop Killearn
Killearn, Stirling
01.2023 - 07.2023
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Maintained clean and organised dining area for customer comfort.
- Handled cash and card transactions accurately, ensured correct amounts were in till at end of shift.
- Worked hand in hand with kitchen staff to ensure order accuracy.
- Regularly communicated with kitchen staff to maintain smooth operations and decreasing potential service delays.
- Made sure dietary requirements/preferences were met correctly.
- Accurately took orders, making menu recommendations as appropriate.
- Attended tables regularly to check customer needs were met and processing any additional food and drink orders.
- Performed closing duties by cleaning, sanitising and replacing stock.
Education
Higher National Certificate - Legal Services
City of Glasgow College
Glasgow 08/2024 - 06/2025
Scottish Qualifications Certificate - Home Economics
Balfron High School
Balfron, Stirlingshire 8 2022 - 6 2023
Scottish Qualifications Certificate - English
Balfron High School
Balfron, Stirlingshire 8 2021 - 6 2022
Scottish Qualifications Certificate - Applications of Maths
Balfron High School
Balfron, Stirlingshire 8 2022 - 6 2023
Skills
- Customer Service skills
- Great communicator
- Bartender training
- Bar equipment operation
- Can work in a fast-paced environment
- Great at dealing with unexpected situations with precision
- Excellent at team work/individual work
- Expert multitasker
- Cash/card payment processing
- Know how to create a warm and friendly environment
- Proficient in order taking
- Knowledgeable in cash handling/payment processing
- Knowledgeable in opening/closing procedures
Certification
I have received my badges for:
City Attributes: Contribution - Level 6, Issued by City of Glasgow College, Received on 17/6/2025.
City Attributes: Curiosity - Level 6, Issued by City of Glasgow College, Received on 21/11/24.
City Attributes: Global Readiness - Level 6, Issued by City of Glasgow College, Received on 17/6/2025.
City Attributes: Optimism and Openness - Level 6, Issued by City of Glasgow College, Received on 17/6/2025.
References
References available upon request.
References
References are available upon request.
Timeline
Bar associate
Weatherspoons
11.2025 - 03.2026
Waitress
Barefoot Cafe/Eco shop Killearn
01.2023 - 07.2023
Higher National Certificate - Legal Services
City of Glasgow College
08/2024 - 06/2025
Scottish Qualifications Certificate - Home Economics
Balfron High School
8 2022 - 6 2023
Scottish Qualifications Certificate - English
Balfron High School
8 2021 - 6 2022
Scottish Qualifications Certificate - Applications of Maths
Balfron High School
8 2022 - 6 2023