Octavia Mayala

Hospitality Assistant

Dynamic hospitality professional with extensive front-of-house and back-of-house experience, including roles as a waitress, bartender, chef, and receptionist. Skilled in delivering exceptional customer service, handling high-pressure environments, multitasking efficiently, and building positive relationships with guests and colleagues. Strong communication and interpersonal skills, with experience in upselling food and beverages, managing customer enquiries, and maintaining high standards of cleanliness and presentation. Confident working independently or as part of a team, with a flexible and proactive approach to supporting smooth daily operations. Passionate about hospitality and committed to creating welcoming guest experiences while continuing to develop within the industry.

Salon Therapist

• Provided client consultations, professional advice, and maintained accurate record cards, strengthening communication, organisation, and attention to detail
• Performed massage treatments and facials while ensuring clients felt comfortable, welcomed, and well cared for throughout their experience
• Assisted with receptionist duties, including greeting clients, managing appointments, and responding to enquiries in a professional and friendly manner
• Prepared and maintained treatment stations to high cleanliness and presentation standards, demonstrating strong organisation and professionalism
• Developed transferable hospitality skills including customer care, teamwork, multitasking, professionalism under pressure, and creating positive guest experiences