Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elva Lilley

Londonderry,County Londonderry

Summary

Friendly and enthusiastic, adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Overview

6
6
years of professional experience

Work History

Waitress bartender

Soda & Starch
Derry, Londonderry, Derry, Londonderry
06.2023 - Current
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Sales assistant

The Sacred Tree
Derry, Londonderry, Derry, Londonderry
05.2018 - 07.2021
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.

Education

NVQ Level 2 - Uniformed Protective Services

North West Regional College
Limavady
09.2023 -

Skills

  • Food allergies knowledge
  • Highly responsible and reliable
  • Opening and closing procedures
  • Expert multitasker
  • Food service
  • Bar cleaning and maintenance
  • Food and beverage knowledge

Languages

English
Native

Timeline

NVQ Level 2 - Uniformed Protective Services

North West Regional College
09.2023 -

Waitress bartender

Soda & Starch
06.2023 - Current

Sales assistant

The Sacred Tree
05.2018 - 07.2021

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Elva Lilley