Summary
Work history
Education
Skills
Timeline
Generic

Amelia Couch

Wakefield,West Yorkshire

Summary

I am 17 years old and I study travel and tourism at Wakefield college twice a week due too how the time table is set out i am going into second year in September. I recently received a distinction on my TUI holiday representative presentation which proves I have a strong work ethic and desire to try my best in possible outcomes. Due to my 10 years of theatrical performing I learnt how to work as a team in competitions tp achieve a common goal too the best of my ability. When i was in work a customer described me as a ray of sunshine with contagious smile and an approachable young lady who was a joy too talk too. I would describe myself as a very outgoing young lady who rises too challenges and I love to encounter new experiences. I am also very friendly and enthusiastic and I always put my all into my work as my worth ethic is extremely strong and I have the desire to fulfil customers wants and need to make them smile and feel at ease. I am very gently spoken and talk In a respectful manner too employers and customers i also consider myself as organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. so overall I think I would be an ideal candidate for any job as I have the work ethic and a bubbly personality which projects very well too customers and team members to create a positive working environment also i am energetic and outgoing and i am highly professional with dedication to positive guest relations. Passionate about securing new, challenging position as server or hostess within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. I am also very self motivated and very attentive and pay high attention to detail with a strong memory.

Work history

waitress/barrista

Gracie’s
Ossett, Wakefield
04.2022 - 09.2022
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.

Education

GCSEs - all subjects

Outwood Grange Academy
Wakefield
09/2017 - 06/2022

Skills

  • Expert multitasker
  • Table service
  • Verbal communication
  • Multidisciplinary teamwork
  • Hospitality expertise
  • Allergy awareness
  • Cleaning requirements
  • Outstanding customer service
  • Food and beverage knowledge
  • Food presentation
  • Extensive hospitality background
  • Food safety understanding
  • Strong communication
  • Food hygiene
  • Safe serving knowledge
  • Barista experience
  • Till balancing
  • Health and Safety awareness
  • Upbeat, outgoing and positive
  • Organised and reliable
  • Table serving
  • Opening and closing procedures
  • Food service
  • Menu knowledge
  • Food allergies knowledge
  • Food ingredients expert
  • Menu memorisation

Timeline

waitress/barrista

Gracie’s
04.2022 - 09.2022

GCSEs - all subjects

Outwood Grange Academy
09/2017 - 06/2022
Amelia Couch