Mohamed Khaled
cairo,Egypt
Summary
Accomplished hospitality professional with extensive expertise in corporate hospitality, hotel operational management, and customer relations. Demonstrates proficiency in budgetary oversight, financial reporting, and efficient time management to enhance customer satisfaction and drive business success. Skilled in food and beverage operations, marketing campaign execution, and social media marketing to boost brand visibility. Proven track record in recruitment and hiring procedures, proactive leadership, and team training to foster a productive work environment. Committed to maintaining high standards of health and safety regulations while excelling in guest relations and complaint handling.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Hotel manager
Hilton
Hilton Taba, Egypt
2005.02 - 2007.12
- Investigated negative reviews and took corrective action enhancing future guest experiences.
- Collaborated with sales team to maximise room occupancy rates.
- Maintained compliance with health and safety regulations within the premises.
- Led team to deliver exceptional customer service for enhanced reputation.
- Established effective communication channels between departments for seamless operation.
- Prioritised guests' needs, elevated overall satisfaction levels.
- Coordinated front desk operations, ensured smooth guest experiences.
- Assisted in marketing campaigns to increase hotel visibility.
- Developed comprehensive staff training programmes for improved efficiency.
- Managed hotel restaurant operations, elevated dining experience.
- Handled guest complaints to protect brand reputation.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
- ACCOUNTS ADMINSTRATOR 2013-2016
- Managed all financial records to ensure accuracy and compliance.
- Solved complex accounting problems, ensuring optimal business performance.
- Collaborated with accountants for successful year-end closing procedures.
- RECEPTION MANAGER AT SONESTA HOTEL CAIRO 2020_2022
- Built warm rapport with guests through friendly yet professional interaction.
- Co-ordinated check-ins and check-outs to ensure smooth operations.
- Improved client satisfaction by resolving complaints promptly and efficiently.
- Handled emergencies adeptly whilst maintaining calm composure.
- Maintained clean and organised front desk area, creating a welcoming environment.
- SALES MANAGER ORASCOM 2022-2023
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Drove revenue growth by identifying and capitalising on emerging market trends.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- RECPTION MANAGER 2023- CURRENT
Education
Certificate of Higher Education - Accounting
Ain shams university
Egypt 2007.02 - 2012.03
Skills
- Corporate hospitality
- Hotel law familiarity
- Budgetary oversight
- Food and beverage operations
- Customer satisfaction enhancement
- Efficient time management
- Financial budgeting
- Recruitment and hiring procedures
- Proactive leadership
- Marketing campaign execution
- Hospitality law knowledge
- Financial reporting
- Social media marketing
- Staff recruitment
- Team training
- Complaint handling
- Food and beverage knowledge
- Hotel inventory management
- Guest relations
- Catering management
- Sales aptitude
- Restaurant operations
- Customer relations
- Hospitality
- Hotel operational management
- Front desk operations
- Health and Safety regulations
Languages
Arabic
Fluent
English
Advanced (C1)
Timeline
Certificate of Higher Education - Accounting
Ain shams university
2007.02 - 2012.03
Hotel manager
Hilton
2005.02 - 2007.12