MANDAR VINOD DHAGE
Hounslow,London
Summary
Luxury Boutique Hotel Manager | DPS | Heritage Property Specialist
Strategic and commercially-driven Hotel Manager with over 22 years of multi-sector leadership experience. Expert in managing high-value assets, including Grade II listed Edwardian properties (180+ rooms), while maintaining AA 4-Star luxury standards and 5-Star EHO ratings.
A proven specialist in reputation turnaround, successfully elevating property status to Rank #2 on TripAdvisor through a 90% increase in guest satisfaction scores. As a certified Designated Premises Supervisor (DPS), combined rigorous regulatory compliance with aggressive revenue growth, consistently reducing payroll costs to 18% and exceeding annual P&L targets. Expert in high-occupancy boutique operations, digital marketing strategy, and leading diverse, high-performing teams to deliver world-class guest excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Hotel Manager
The Park Grand London Heathrow Hotel
Hounslow, London
01.2014 - 12.2025
- Delivered remarkable 90% annual increase in occupancy rates through strategic marketing efforts.
- Ranked #2 on TripAdvisor, garnering over 200 new five-star reviews within eight months.
- Enhanced guest satisfaction scores by 100% through dedicated initiatives and staff training.
- Reduced payroll costs to just 18% of annual revenue by optimising operational processes.
- Elevated Hotels.com rating to 8.1 and Booking.com score to 7.9 for improved customer experience.
- Directed all operations of 127-room hotel, including accommodation, catering, and event services.
- Achieved compliance with AA 4-Star Hotel standard while securing 5-Star EHO food hygiene rating.
- Oversaw budget management to ensure alignment with sales objectives and profitability.
Duty Manager
The Hyde Park International
London
01.2010 - 01.2014
- Directed operations across Reception, Concierge, Restaurant, Housekeeping, and Maintenance in fast-paced London setting.
- Designed training programs to enhance service excellence and operational efficiency.
- Collaborated with Cluster General Manager on sales strategies and multi-property budget management.
- Optimised profitability by maintaining payroll costs at 15% while ensuring service consistency.
- Achieved annual financial targets through proactive revenue monitoring and cost-control measures.
- Secured TripAdvisor ranking of 51 by enforcing strict service standards and resolving guest issues.
- Maintained 100% incident-free environment with regular audits and comprehensive safety training.
Property Manager
The Grand Royale London Hyde Park
London, England
01.2009 - 01.2010
- Directed daily operations of Front Office team, ensuring exceptional service standards for VIP guests and general inquiries.
- Achieved highest number of events by collaborating with Sales and F&B departments to maximise revenue.
- Assisted General Manager in policy implementation and conducted daily financial audits, including cash reconciliation.
- Spearheaded guest engagement strategies, resulting in TripAdvisor ranking of 98 during tenure.
- Enhanced profitability through effective stock management, coordinating closely with F&B team to minimise wastage.
- Conducted regular risk assessments to maintain compliance with health and safety regulations for staff and guests.
- Designed and delivered cross-departmental training programmes on operational standards and customer service excellence.
- Managed operations of four-star luxury boutique hotel comprising 187 rooms.
Duty Manager
The Park Grand London Paddington
London
01.2009 - 01.2010
- Progressed from Supervisor to Duty Manager, reporting to General Manager.
- Directed daily hotel operations, guaranteeing seamless guest service and compliance with brand standards.
- Led front-of-house teams, addressing complex guest issues and maintaining top satisfaction ratings.
- Took full operational control during night shifts and in absence of senior management.
- Recognised as 'Best Employee of Year 2009' for exemplary dedication to service excellence.
- Managed operations in four-star hotel with 120 rooms.
Reception Supervisor
Park Grand London Hyde Park
London
04.2006 - 01.2009
- Coordinated staffing rotas for front-of-house team of 16, enhancing operational efficiency during peak times.
- Achieved full compliance with hotel regulations by auditing and revising Health & Safety protocols.
- Established standard procedures for handling VIP arrivals and departures to elevate service quality.
Accounts Analyst
Tata Aig (India)
Mumbai, India
01.2005 - 01.2006
- Managed payroll administration to ensure accurate and timely processing.
- Ensured tax compliance with relevant regulations and deadlines.
- Conducted financial reconciliation to maintain precise records.
Sales Executive
HSBC Bank (India)
Mumbai, India
01.2004 - 01.2005
- Streamlined operations to achieve excellence, resulting in improved performance metrics.
- Drove revenue generation through targeted strategies and successful client acquisitions.
- Managed client relationships effectively to enhance satisfaction and retention rates.
Education
Post Graduate Diploma - Business & Management
Hammersmith & West London College
LondonThree-Year Integrated Degree - Commerce
University of Mumbai
IndiaSkills
- Operational management
- Revenue growth
- Customer satisfaction enhancement
- Team leadership
- Problem solving
- Compliance and safety standards
- Event coordination
- Strategic planning
- Relationship management
- Budget management
- Staff training and development
- Decision making
- Corporate hospitality
- Food and beverage operations
- Budgetary oversight
Certification
- Personal License Holder (Designated Premises Supervisor - DPS), Hounslow, London
- Fire safety
Languages
English
Fluent
Hindi
Fluent
Marathi
Native
French
Beginner
Timeline
Hotel Manager
The Park Grand London Heathrow Hotel
01.2014 - 12.2025
Duty Manager
The Hyde Park International
01.2010 - 01.2014
Property Manager
The Grand Royale London Hyde Park
01.2009 - 01.2010
Duty Manager
The Park Grand London Paddington
01.2009 - 01.2010
Reception Supervisor
Park Grand London Hyde Park
04.2006 - 01.2009
Accounts Analyst
Tata Aig (India)
01.2005 - 01.2006
Sales Executive
HSBC Bank (India)
01.2004 - 01.2005
Post Graduate Diploma - Business & Management
Hammersmith & West London College
Three-Year Integrated Degree - Commerce
University of Mumbai