Judy Mairs

• Ensured pristine room conditions to enhance guest comfort.
• Led team to deliver exceptional customer service for enhanced reputation.
• Negotiated favourable contracts with vendors, reduced operational costs.
• Prioritised guests' needs, elevated overall satisfaction levels.
• Led by example, embodying positive work ethic and motivating staff for peak performance.
• Recruited high-performing hospitality staff, onboarding with appropriate training.
• Responded promptly to customer complaints ensuring swift resolution and customer retention.

• Handled emergency situations calmly, protecting passengers from harm.
• Maintained professional image to represent airline brand positively.
• Managed cabin crew for optimal efficiency and service delivery.
• Liaised effectively with the cockpit crew for smooth flight operations.
• Managed food and beverage service whilst maintaining high hygiene standards.
• Assisted special needs passengers during flight, showing sensitivity and empathy.
• Mentored junior crew members-aiding their professional development.
• Promoted duty-free goods and collected payments from patrons.

Worked on a private jet as a cabin crew member.

• Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
• Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
• Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
• Created a welcoming atmosphere through friendly interactions with passengers.
• Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
• Provided excellent service to passengers whilst ensuring their comfort and safety.
• Enhanced passenger comfort by maintaining a clean and orderly cabin environment.

Secretary PA to the Company Secretary in a huge mail order company who were front runners to today’s online shopping. Typing and shorthand in those days. Dealing with day to day tasks associated with working in a busy dynamic business with a then £200m turnover.

I loved it.

• Provided administrative support for projects; project completion rates improved significantly as a result.