Elouise Burns
Banbury,Oxfordshire
Summary
I am a friendly and professional person with strong communication and organisational skills. I enjoy helping people with any purchases or upselling classes we have on. I am efficient in managing phone, emails and other customer enquiries. I create a welcoming environment and enhance member experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Boathouse Receptionist
Soho Farmhouse
Great Tew, Oxfordshire
2025.05 - Current
- Providing office efficiency by managing incoming calls and directing them to appropriate departments.
- Keeping good communication between different departments through message handling.
- Dealing with various admin duties like filing paperwork or updating databases correctly.
- Upselling stock and fitness classes within our department.
- Training in opening PO’s and keeping count of stock.
- Keeping member interactions high whilst dealing with large volumes of phone calls and emails.
- Closing duties including, financial snapshots, cashing up and lost property.
Catering assistant
Godswell Park Care Home
Banbury, Oxfordshire
2023.08 - 2025.04
- Assisted in training new staff members, ensuring a supportive work environment.
- Demonstrated knowledge of dietary needs by offering suitable alternatives.
- Worked with other team members for smooth operations during events.
- Provided correct support for members whilst keeping boundaries in place.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Server
Bloxham Fish Bar
Banbury, Oxfordshire
2022.05 - 2023.07
- Handled cash transactions, making sure of accurate bill payments.
- Worked efficiently under pressure during rush hours for smooth operations.
- Followed strict hygiene standards to maintain cleanliness in food operation areas.
- Answered the phone making sure orders were correct, whilst being efficient and polite.
Education
NVQ Level 2 - Beauty
Banbury and Bicester Collage
Banbury, Oxfordshire 2023.09 - 09/2024
GCSEs - Animal Care, Art, Textiles, Sociology
The Warriner School
Banbury, Oxfordshire 2018.09 - 06/2023
Skills
- Enthusiastic customer service
- High quality communication skills
- Knowledge of Book4Time, GEM, Docs and other applications
- Data Entry
- Professional emailing and phone etiquette
- Appointment management
- Reception area maintenance
- Organisational efficiency
- Stock Control / Training opening PO’s and placing Stock Orders
- Multitasking and prioritisation
- Polite client care
Certification
Life Guard Training - Royal Life Saving Society UK
Timeline
Boathouse Receptionist
Soho Farmhouse
2025.05 - Current
NVQ Level 2 - Beauty
Banbury and Bicester Collage
2023.09 - 09/2024
Catering assistant
Godswell Park Care Home
2023.08 - 2025.04
Server
Bloxham Fish Bar
2022.05 - 2023.07
GCSEs - Animal Care, Art, Textiles, Sociology
The Warriner School
2018.09 - 06/2023