PRINCESS CHUKWU
London
Summary
I am a reliable and customer-focused professional with experience in retail and customer service. I create welcoming environment and ensure smooth transactions through strong communication and problem-solving skills. I am committed to maintaining inventory, organising displays, and delivering excellent customer service.
I am very Knowledgeable with customer service and complaints resolution. Skilled in communication, problem-solving, and building rapport with clients. Ready to use and develop these skills further.
Overview
9
9
years of professional experience
Work history
Customer Service
Pines and Needles
10.2024 - 12.2024
- Assisted customers in selecting products, answering questions about stock, pricing, and delivery options
- Processed customer orders accurately and efficiently
- Handle order modifications, cancellations, or special requests
- Address customer complaints or issues promptly and professionally
- Maintained thorough knowledge of the product range (e.g., Christmas trees, decorations)
- Offered advice on product care and maintenance
Customer Service Advisor
Veolia
10.2023 - 09.2024
- Handled high volumes of customer inquiries via phone and email, achieving 98% resolution rate within company response time standards
- Scheduled and managed waste collection appointments with focus on accuracy and customer satisfaction
- Utilized Workday, Salesforce, CRM to update customer accounts, ensuring contract accuracy and seamless service delivery
- Resolved customer complaints empathetically, maintaining 100% client retention rate during the period
- Supported team onboarding and training initiatives to improve efficiency and knowledge-sharing
Customer Care Agent
HomeServe Birmingham
05.2023 - 09.2023
- Provided tailored advice on home insurance packages, leading to 15% increase in customer satisfaction scores
- Implemented conflict resolution techniques, including strategic discounts, to improve customer retention
- Followed call scripts to ensure consistency and compliance with company standards, receiving weekly performance reports on call quality and effectiveness
- Reduced average call handling time by 20% through adherence to best practices and time management
- Retained customers seeking to leave their contracts by addressing concerns, offering tailored solutions, and highlighting service benefits
Call Handler
NHS 119 (Remote)
01.2022 - 04.2023
- Scheduled COVID-19 testing appointments and provided clear, accurate guidance on procedures and testing sites
- Maintained compliance with data protection regulations, ensuring secure handling of customer information
- Delivered empathetic support during emergency inquiries, enhancing patient satisfaction
- Providing all information and what to expect for the appointment
F&B Team Member
Grosvenor Casinos, Birmingham
01.2022 - 09.2022
- Delivered exceptional customer service in fast-paced environment, ensuring accurate order fulfilment
- Managed cash and card transactions with 100% accuracy
- Taking drinks orders and serving drinks to guests at their table or throughout the venue
- Greeting guests as they arrive at the venue, directing guests to tables, providing menus and taking orders
- Built rapport with customers to enhance their experience and encourage repeat visits
COVID Tester
NHS SSGC Test and Trace, Birmingham
11.2020 - 01.2022
- Assisted in processing COVID-19 tests efficiently while ensuring adherence to health and hygiene protocols
- Managed inventory and ensured timely replenishment of medical supplies
- Greets customers at arrival and making sure they sanitise hands
- Provided verbal instruction on how to complete self-swabbing and answered any questions customers may have
- Ensured test collections and drops off are on time
Team Leader
Delaware North Companies, London
11.2018 - 09.2020
- Led a team to meet performance targets, ensuring high levels of customer satisfaction and operational efficiency
- Produced accurate performance reports for senior management, identifying areas for improvement
- Made sure I followed the company’s policy while dealing with a customer like (challenge 25) asking for ID if they look under 25
- Worked closely with front-of-house staff to facilitate positive customer experiences
Sales Assistant
WHSmith
04.2016 - 04.2018
- Maintained organized, clean shop floors and window displays to improve customer experience
- Resolved customer complaints calmly and professionally, ensuring positive outcomes
- Built good relationship with customers to increase likelihood of coming back
- Balancing cash registers with receipts, customer refunds, orders etc
Education
Level 3 - Access To Health & Social Care
Birmingham Metropolitan College
Birmingham Level 1-2 - Access To Health And Social Care
City And Islington College
LondonSkills
- Customer Relationship Management (CRM)
- Conflict Resolution & Complaint Handling
- Call Centre Operations
- Microsoft Office Suite (Excel, Word, Outlook)
- Scheduling & Time Management
- Highly organized
- Efficient
- Adaptive
- Perceptive
- Eager to acquire new skills
- Flexibility during working hours
- B2B customer service
- VIP customer service excellence
- Enthusiastic customer service
- Proactive customer service
Affiliations
- Writting
- Movies
- Current affairs
Timeline
Customer Service
Pines and Needles
10.2024 - 12.2024
Customer Service Advisor
Veolia
10.2023 - 09.2024
Customer Care Agent
HomeServe Birmingham
05.2023 - 09.2023
Call Handler
NHS 119 (Remote)
01.2022 - 04.2023
F&B Team Member
Grosvenor Casinos, Birmingham
01.2022 - 09.2022
COVID Tester
NHS SSGC Test and Trace, Birmingham
11.2020 - 01.2022
Team Leader
Delaware North Companies, London
11.2018 - 09.2020
Sales Assistant
WHSmith
04.2016 - 04.2018
Level 3 - Access To Health & Social Care
Birmingham Metropolitan College
Level 1-2 - Access To Health And Social Care
City And Islington College
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