Jodie Bocking
King's Lynn,England
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Personable individual with strong aspiration to provide exceptional customer service. Demonstrates excellent communication and problem-solving skills, reinforced by background in hospitality and team coordination. Committed to enhancing passenger experiences and ensuring safety and comfort during flights.
Overview
8
8
years of professional experience
Work history
Manager
JJ Wilson
Hunstanton , Norfolk
05.2025 - Current
- Enforced safety regulations to reduce workplace accidents.
- Managed inventory to avoid stock shortages or excesses.
- Incorporated feedback from customers into menu adjustments enhancing overall experience.
- Improved customer satisfaction by delivering prompt and professional service.
- Handled customer complaints effectively, preserving the brand image.
- Upheld high cleanliness standards for optimal dining experience.
- Monitored daily sales using point-of-sale systems, maintaining accurate records.
- Ensured adherence to food hygiene regulations, safeguarding public health.
- Trained new staff members to maintain quality of service delivery.
- Maintained safe working and guest environments, reducing injury and incident risks.
Assistant manager
Kay's donuts
Hunstanton, Norfolk
04.2019 - 05.2025
- Coordinated schedules for optimum staffing levels during peak hours.
- Implemented promotional strategies, effectively drew customers into the restaurant during off-peak hours.
- Conducted inventory checks for proper stock management.
- Carried out routine inspections, upheld stringent hygiene practices in the kitchen area.
- Managed cash register, ensured accurate transactions.
- Prepared fast food products, ensured quality and taste consistency.
- Maintained high cleanliness standards to meet health and safety regulations.
- Led team members in daily operations for smooth workflow.
- Handled food preparation tasks to maintain product freshness and taste integrity.
- Trained new employees, improved overall performance of the team.
- Reconciled cash drawers and prepared bank deposits.
Waitress
Rose and Crown
Snettisham, Norfolk
11.2017 - 01.2019
- Improved customer satisfaction by providing efficient and friendly service.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Maintained clean and organised dining area for customer comfort.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
Education
GCSEs - Gcse
Smithdon high school
Hunstanton, Norfolk 09/2013 - 09/2018
Skills
- Customer service techniques
- Customer service understanding
- Enthusiastic customer service
Affiliations
- Travelling, road trips, love spending quality time with family, and learning new skills
Timeline
Manager
JJ Wilson
05.2025 - Current
Assistant manager
Kay's donuts
04.2019 - 05.2025
Waitress
Rose and Crown
11.2017 - 01.2019
GCSEs - Gcse
Smithdon high school
09/2013 - 09/2018
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