Jodie Bocking
King's Lynn,England
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Personable individual with strong aspiration to provide exceptional customer service. Demonstrates excellent communication and problem-solving skills, reinforced by background in hospitality and team coordination. Committed to enhancing passenger experiences and ensuring safety and comfort during flights.
Overview
8
8
years of professional experience
Work history
Manager
JJ Wilson
Hunstanton , Norfolk
05.2025 - Current
- Enforced safety regulations to reduce workplace accidents.
- Managed inventory to avoid stock shortages or excesses.
- Incorporated feedback from customers into menu adjustments enhancing overall experience.
- Improved customer satisfaction by delivering prompt and professional service.
- Handled customer complaints effectively, preserving the brand image.
- Upheld high cleanliness standards for optimal dining experience.
- Monitored daily sales using point-of-sale systems, maintaining accurate records.
- Ensured adherence to food hygiene regulations, safeguarding public health.
- Trained new staff members to maintain quality of service delivery.
- Maintained safe working and guest environments, reducing injury and incident risks.
Assistant manager
Kay's donuts
Hunstanton, Norfolk
04.2019 - 05.2025
- Coordinated schedules for optimum staffing levels during peak hours.
- Implemented promotional strategies, effectively drew customers into the restaurant during off-peak hours.
- Conducted inventory checks for proper stock management.
- Carried out routine inspections, upheld stringent hygiene practices in the kitchen area.
- Managed cash register, ensured accurate transactions.
- Prepared fast food products, ensured quality and taste consistency.
- Maintained high cleanliness standards to meet health and safety regulations.
- Led team members in daily operations for smooth workflow.
- Handled food preparation tasks to maintain product freshness and taste integrity.
- Trained new employees, improved overall performance of the team.
- Reconciled cash drawers and prepared bank deposits.
Waitress
Rose and Crown
Snettisham, Norfolk
11.2017 - 01.2019
- Improved customer satisfaction by providing efficient and friendly service.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Maintained clean and organised dining area for customer comfort.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
Education
GCSEs - Gcse
Smithdon high school
Hunstanton, Norfolk 09/2013 - 09/2018
Skills
- Customer service techniques
- Customer service understanding
- Enthusiastic customer service
Affiliations
- Travelling, road trips, love spending quality time with family, and learning new skills
Timeline
Manager
JJ Wilson
05.2025 - Current
Assistant manager
Kay's donuts
04.2019 - 05.2025
Waitress
Rose and Crown
11.2017 - 01.2019
GCSEs - Gcse
Smithdon high school
09/2013 - 09/2018
Similar Profiles
Spring Ashley GrovesSpring Ashley Groves
English 2 Classroom Instructor at Wilson Central High School (Wilson County Schools)English 2 Classroom Instructor at Wilson Central High School (Wilson County Schools)
Lana BartonLana Barton
Office Manager at JJ BartonOffice Manager at JJ Barton
Jeremy Anderson PaulJeremy Anderson Paul
Line Cook at Jj MadisonsLine Cook at Jj Madisons
Lili ArthurtonLili Arthurton
Nail technician at Self-EmployedNail technician at Self-Employed
Emma Ball-RyeEmma Ball-Rye
Private Tutor at Tutor Doctor PeterboroughPrivate Tutor at Tutor Doctor Peterborough