Ellysha Firman
Glasgow,Glasgow City
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Customer sales advisor
Sky UK
Glasgow, Glasgow City
02.2023 - Current
- Improved customer satisfaction by providing professional, friendly service.
- Handled customer complaints for swift resolution.
- Achieved high sales targets with outstanding product knowledge.
- Advised customers on suitable products to meet their needs.
- Dealt with customers with sensitive life situations effectively
- Successfully upsold additional products, enhancing overall customer experience.
- Resolved disputes diplomatically with a calm and composed demeanour.
- Utilised extensive product information to provide accurate advice to consumers.
Team member
Cineworld
Glasgow, Glasgow City
01.2022 - 02.2023
- Achieved efficient workflow with proper time management.
- Provided excellent customer service to enhance business reputation.
- Handled difficult customers, resulting in conflict resolution.
- Optimised inventory control for streamlined operations.
- Ensured workplace cleanliness with regular maintenance tasks.
- Displayed teamwork skills to improve overall productivity.
- Managed cash register transactions for accurate record keeping.
Team member
McDonald's
Glasgow, Glasgow City
10.2020 - 12.2021
- Achieved efficient workflow with proper time management.
- Provided excellent customer service to enhance business reputation.
- Handled difficult customers, resulting in conflict resolution.
- Upheld company policies strictly, fostering a compliant work environment.
- Maintained high standards of food hygiene, securing customer trust.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Delivered reliable customer service with attention to detail even under high pressure.
Education
Higher National Diploma - Marketing
City of Glasgow College
Glasgow 08.2021 - 07.2022
Certificate of Higher Education - Business Management
Chryston High School
North Lanarkshire 08.2020 - 07.2021
Certificate of Higher Education - Modern Studies
Chryston High School
North Lanarkshire 08.2020 - 07.2021
Scottish Qualifications Certificate - German
Chryston High School
North Lanarkshire 08.2020 - 07.2021
Scottish Qualifications Certificate - English
Chryston High School
North Lanarkshire 08.2019 - 07.2020
Scottish Qualifications Certificate - Maths
Chryston High School
North Lanarkshire 08.2019 - 07.2020
Scottish Qualifications Certificate - Accounting and Finance
Chryston High School
North Lanarkshire 08.2019 - 07.2020
Skills
- Sales expertise
- Customer relations
- Product knowledge
- Upselling techniques
- Objection handling
- Telephone etiquette
- Complaint resolution
- Target achievement
Timeline
Customer sales advisor
Sky UK
02.2023 - Current
Team member
Cineworld
01.2022 - 02.2023
Higher National Diploma - Marketing
City of Glasgow College
08.2021 - 07.2022
Team member
McDonald's
10.2020 - 12.2021
Certificate of Higher Education - Business Management
Chryston High School
08.2020 - 07.2021
Certificate of Higher Education - Modern Studies
Chryston High School
08.2020 - 07.2021
Scottish Qualifications Certificate - German
Chryston High School
08.2020 - 07.2021
Scottish Qualifications Certificate - English
Chryston High School
08.2019 - 07.2020
Scottish Qualifications Certificate - Maths
Chryston High School
08.2019 - 07.2020
Scottish Qualifications Certificate - Accounting and Finance
Chryston High School
08.2019 - 07.2020
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