Jack Graham
Coaltown Of Wemyss, Kirkcaldy,Fife
Summary
Driven professional with talent for communication and customer service. Proficient in resolving customer queries and building rapport, alongside strong sales abilities. Committed to delivering exceptional customer experiences and driving sales growth.
Overview
12
12
years of professional experience
Work History
Customer Sales Advisor
Copart
Kirkcaldy, Fife
11.2023 - Current
- Communicated with customers using multiple methods, such as - Telephone ( Outbound & Inbound), SMS , Whatsapp , Emails.
- Managed on average 80 calls per day which consisted of inbound and outbound leads
- Negotiated sales with customers regarding the offer for their vehicle.
- Consistently exceeded customer expectations by correctly identifying needs and recommending optimal solutions.
- Improved customer satisfaction by providing professional, friendly service.
- Built rapport with new and existing customers to boost client retention.
- Enabled effective sales follow-up by tracking, documenting and retrieving customer information in Salesforce.
- Resolved disputes diplomatically with a calm and composed demeanour.
Vehicle Paint Sprayer
Arnold Clark
Dundee, Dundee City
03.2022 - 04.2023
- Prepared surfaces using expert preparation techniques and professional refinishing techniques.
- Inspected completed work to ensure that it met very strict guidelines and highest quality standards.
- Ensured customer was happy with completed work.
- Kept all work areas properly cleaned, disposed of debris, and packed up materials.
Electrical Maintenance Technician
Appreciate, Fourstones Paper Mill
Leslie, Fife
07.2019 - 11.2020
Paper Boy
David White Newsagents
Kirkcaldy, United Kingdom, Fife
12.2012 - 12.2016
- Provided polite, friendly service to customers when dropping off newspapers.
- Followed delivery instructions exactly to meet customer requests.
- Completed sorting and delivery tasks in line with target timeframes.
- Interacted with new and regular customers.
Education
SVQ Level 2 - Performing Engineering Operations
Fife College, Rosyth Campus
Fife2021
NPA Plumbing and Electrical SCQF Level 5 -
Stenton College
Glenrothes, FIFELevenmouth Academy
Leven, FIFESkills
- Customer service excellence
- Sales expertise
- Time-management
- Driven and Self-motivation
- Customer service excellence
- Time efficiency
- Effective communication
- Computer literacy
- Salesforce
- Telephone etiquette
- High-volume call handling
Timeline
Customer Sales Advisor
Copart
11.2023 - Current
Vehicle Paint Sprayer
Arnold Clark
03.2022 - 04.2023
Electrical Maintenance Technician
Appreciate, Fourstones Paper Mill
07.2019 - 11.2020
Paper Boy
David White Newsagents
12.2012 - 12.2016
SVQ Level 2 - Performing Engineering Operations
Fife College, Rosyth Campus
NPA Plumbing and Electrical SCQF Level 5 -
Stenton College
Levenmouth Academy
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