Ismail Shermatov
Belfast,United Kingdom
Summary
A highly adaptable professional with a strong foundation in critical thinking and problem solving, complemented by effective time management skills. Demonstrates proficiency in Microsoft Excel and Office, with a proven ability to work under pressure and quickly learn new concepts. Committed to leveraging these skills to contribute effectively in dynamic environments while pursuing opportunities for continuous growth and development.
Overview
6
6
years of professional experience
6055
6055
years of post-secondary education
1
1
Certification
Work history
Customer Sales Advisor
Concentrix
Belfast, United Kingdom
03.2025 - Current
- Engaged customers by clarifying requirements and resolving issues with decision-support tools.
- Listened attentively to customer needs, building rapport through empathetic communication.
- Provided courteous greetings in line with professional standards during each interaction.
- Maintained extensive knowledge of products and services offered by clients.
- Completed work accurately, ensuring correct account notations as needed.
- Contributed to efforts aimed at boosting customer satisfaction and overall business outcomes.
- Suggested additional products or services tailored to individual customer profiles.
- Recorded all interactions in every call tracking database for comprehensive documentation.
- Managed over 40 customer calls per day
NEB SALES SPECIALIST
KONE Middle East
Dubai, United Arab Emirates
06.2022 - 12.2024
- Provided exceptional operational support and customer relationship management across 60+ countries and four regions, ensuring seamless and gracious service experience.
- Expertly managed centralized lead handling for Middle East, South & East Africa, and CIS, optimizing regional sales strategies.
- Collaborated with Area Managers to streamline tendering process, enhancing efficiency and competitive positioning.
- Developed customized value propositions with product team, aligning offerings with diverse project requirements.
- Drove sales of standard projects through various innovative and effective channels, meeting and exceeding targets.
- Played pivotal role in value discovery meetings, preparing persuasive presentations and support materials for industry conferences.
- Introduced and managed additional cost considerations within tendering process to ensure comprehensive financial planning.
- Calculated and analyzed freight, warranty, and commission costs, providing accurate financial data for decision-making.
- Fostered strong relationships with customers and distributors, maintaining regular contact to ensure satisfaction and loyalty.
CORPORATE SALES EXECUTIVE
DELMA EXCHANGE
Dubai
06.2021 - 05.2022
- Delivered tailored international exchange solutions to corporate clients and high-net-worth individuals.
- Excelled in prospect identification and qualification, consistently securing new business opportunities.
- Achieved monthly targets of 20 warm leads, 10 prospects, and minimum of 1 successful international transaction.
- Demonstrated expertise in international markets and major world currencies, leveraging global economic trends.
- Fostered enduring client relationships through strategic consultative sales methodology.
- Strengthened customer engagement with regular on-site visits and proactive communication.
- Managed multiple accounts with utmost professionalism and attention to detail.
- Conducted market research for enhanced understanding of industry trends and competition.
SALES REPRESENTATIVE/ MARKETER
ALVINA L CHEMICAL
Tashkent
06.2020 - 04.2021
- Spearheaded sales of chemical raw materials including PP, PE, PVC, DOTP, MEG, LABSA, and SLES, with deep understanding of product applications.
- Developed and nurtured robust client base through strategic relationship management
- Managed t entire sales cycle, from prospecting to deal closure, ensuring consistent revenue growth.
- Conducted thorough market analysis to stay ahead of industry trends and competitor activities.
- Focused on crafting mutually beneficial agreements, fostering long-term partnerships with clients.
- Increased sales by 20%
- Provided after-sales support, enhancing customer satisfaction and loyalty.
SALES REPRESENTATIVE/ MARKETER
JOTUN PAINTS
Tashkent
10.2019 - 09.2020
- Conducted comprehensive market analysis to establish robust customer base in Uzbekistan region.
- Excelled in client negotiations and provided detailed product information during meetings to facilitate decision-making.
- Gained expertise in coating market, devising strategies to outperform competitors and capture market share.
- Crafted persuasive commercial correspondence to engage potential clients and maintain communication.
- Performed diligent competitor and market trend research, compiling insightful reports to inform sales tactics.
- Maintained rigorous schedule of daily client visits, effectively demonstrating product samples to showcase value.
- Managed over 10 customer calls per day and 1 client visit
Education
BACHELOR - Staff Management
TASHGU - Tashkent State University
05.2021
BACHELOR - Foundation
Westminster International University
05.2017
High School - Higher Education
International House Lyceum
05.2016
Skills
- Critical thinking and problem solving
- Ability to work under pressure
- Effective time management
- Microsoft Excel and Office
- Quick learner
- Cross - cultural communication skills
- Customer relationship management software
- Customer Service
- Networking skills
- Sales expertise
References
References available upon request.
Languages
English
Proficient (C2)
Russian
Proficient (C2)
Uzbek
Proficient (C2)
Turkish
Elementary
Certification
Lean Six Sigma (KONE Middle East)
Foundation of Project Management (Google)
Business Analysis Analytical Techniques (Skillsoft)
Timeline
Customer Sales Advisor
Concentrix
03.2025 - Current
NEB SALES SPECIALIST
KONE Middle East
06.2022 - 12.2024
CORPORATE SALES EXECUTIVE
DELMA EXCHANGE
06.2021 - 05.2022
SALES REPRESENTATIVE/ MARKETER
ALVINA L CHEMICAL
06.2020 - 04.2021
SALES REPRESENTATIVE/ MARKETER
JOTUN PAINTS
10.2019 - 09.2020
BACHELOR - Staff Management
TASHGU - Tashkent State University
BACHELOR - Foundation
Westminster International University
High School - Higher Education
International House Lyceum
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