Ellie Jade Barnett
Cabin Crew
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with background providing outstanding customer service to travelers. Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Cabin Crew
Ryanair
Birmingham, West Midlands
03.2022 - Current
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Resolved passenger conflicts and medical emergencies during flights.
Nail Technician
Self Employed
Walsall, West Midlands
09.2020 - 03.2022
- Responded to customer requests and concerns about gel application and nail art designs.
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Treated, prepared and maintained clients' nails on both hands and feet.
- Cleaned and sanitized tools and equipment before each client.
- Resolved problems, improved operations and provided exceptional service.
Restaurant Supervisor
Los Banditos
Lichfield, Staffordshire
03.2021 - 01.2022
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
Receptionist
Classic Academy of Dance
Willenhall, West Midlands
02.2018 - 04.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
Assistant Dance Teacher
Classic Academy of Dance
Willenhall, West Midlands
02.2017 - 10.2020
- Rectified potential hazards such as untied shoelaces or poor spacing to prevent student injury.
- Explained and demonstrated techniques and methods of regulating movements of body to musical or rhythmic accompaniment, teaching correct dance techniques to help prevent injuries.
- Used age-appropriate vocabulary and music to teach class, keeping positive, enthusiastic attitude.
- Planned and oversaw group, couples and individual dance performances.
- Communicated effectively with parents on expectations and upcoming performances.
Sales Assistant
Matalan
Walsall, West Midlands
06.2019 - 03.2020
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Fielded customer questions to share information about products, availability and pricing.
Education
Level 3 Extended Diploma - Musical Theatre
Birmingham Metropolitan College
Sutton Coldfield 09.2018 - 06.2019
Level 2 Diploma - Performing Arts
Birmingham Metropolitan College
Sutton Coldfield 09.2017 - 06.2018
GCSE - Maths
Birmingham Metropolitan College
Sutton Coldfield 09.2017 - 06.2018
GCSE - Art
Birmingham Metropolitan College
Sutton Coldfield 09.2017 - 06.2018
GCSE - Geography
Birmingham Metropolitan College
Sutton Coldfield 09.2017 - 06.2018
GCSE - Biology
Birmingham Metropolitan College
Sutton Coldfield 09.2017 - 06.2018
GCSE - History
Birmingham Metropolitan College
Sutton Coldfield 09.2017 - 06.2018
GCSE - English Literature
Birmingham Metropolitan College
Sutton Coldfield 09.2017 - 05.2018
GCSE - English Language
Birmingham Metropolitan College
Sutton Coldfield 09.2017 - 05.2018
GCSE - Dance
Birmingham Metropolitan College
Sutton Coldfield 09.2017 - 05.2018
GCSE - Physical Education
Birmingham Metropolitan College
Sutton Coldfield 09.2017 - 05.2018
GCSE - Drama
Birmingham Metropolitan College
Sutton Coldfield 09.2017 - 05.2018
Skills
Time management
Business Development
Staff Management
Sales and marketing
Awareness to reactions
Assessing performance
Cash Handling
Full UK Driving License
I hold a Full UK Driving License
Cabin Crew Attestation
I hold a Cabin Crew Attestation issues by the Irish Aviation Authority
EASA Aeromedical Exam Certificate
I hold a valid EASA cabin crew medical report
Timeline
Cabin Crew
Ryanair
03.2022 - Current
Restaurant Supervisor
Los Banditos
03.2021 - 01.2022
Nail Technician
Self Employed
09.2020 - 03.2022
Sales Assistant
Matalan
06.2019 - 03.2020
Level 3 Extended Diploma - Musical Theatre
Birmingham Metropolitan College
09.2018 - 06.2019
Receptionist
Classic Academy of Dance
02.2018 - 04.2021
Level 2 Diploma - Performing Arts
Birmingham Metropolitan College
09.2017 - 06.2018
GCSE - Maths
Birmingham Metropolitan College
09.2017 - 06.2018
GCSE - Art
Birmingham Metropolitan College
09.2017 - 06.2018
GCSE - Geography
Birmingham Metropolitan College
09.2017 - 06.2018
GCSE - Biology
Birmingham Metropolitan College
09.2017 - 06.2018
GCSE - History
Birmingham Metropolitan College
09.2017 - 06.2018
GCSE - English Literature
Birmingham Metropolitan College
09.2017 - 05.2018
GCSE - English Language
Birmingham Metropolitan College
09.2017 - 05.2018
GCSE - Dance
Birmingham Metropolitan College
09.2017 - 05.2018
GCSE - Physical Education
Birmingham Metropolitan College
09.2017 - 05.2018
GCSE - Drama
Birmingham Metropolitan College
09.2017 - 05.2018
Assistant Dance Teacher
Classic Academy of Dance
02.2017 - 10.2020