Lia Louise Williams
Gomersal,Kirklees
Summary
Experienced Cabin Crew professional with a proven track record in ensuring passenger safety and comfort at Jet2, adept at enforcing safety procedures and handling emergencies with composure. Demonstrates strong customer service skills through roles such as Front of House Supervisor and Team Member, excelling in high-pressure environments while maintaining professionalism. Skilled in multilingual communication, time management, and decision making, with a history of collaborating effectively within diverse teams. Proficient in Microsoft Teams and other digital tools, managing sensitive data under GDPR compliance during tenure as Referencing Screener at Jet2.com.
Overview
2
2
Languages
1
1
Certification
2027
2027
years of professional experience
Work History
Cabin Crew
Jet2
Leeds Bradford Airport
04.2022 - Current
- Working as part of a safety-critical team, ensuring passenger safety and comfort on every flight.
- Responsible for enforcing safety procedures, delivering first aid when required, and handling emergency situations with calm and quick thinking.
- Collaborating daily with a diverse team of colleagues and adjusting to different personalities and work styles.
- Creating memorable experiences for passengers while maintaining a high standard of service and professionalism.
- Gaining broad knowledge of safety regulations, first aid, and in-flight procedures.
Covid Contact Tracer
NHS Wales
01.2021 - 06.2022
- Collaborate with team members to deliver agreed target results.
- Manage complaints through calm, clear communication and structured problem-solving.
- Meet service time and quality targets through consistent work routines.
- Identify issues by analysing information and proposing practical solutions.
- Pick up additional tasks to support team success and continuity.
- Plan and coordinate schedules to meet service deadlines reliably.
- Prepare written communication documents and reports for business records.
Front of House Supervisor
Spanish Tapas Restaurant
01.2017 - 01.2022
- Led daily operations to achieve key business objectives.
- Mentored staff to enable professional development and progression.
- Planned staff activities to meet operational demands.
- Liaised with kitchen staff to ensure menu updates were communicated effectively and understood by all front-of-house employees.
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Handled customer enquiries and complaints with empathy and professionalism, resolving issues promptly.
Front of House Team Member
Siop Fawr
Portmeirion
04.2017 - 12.2021
- Front-of-house role delivering exceptional customer service in a high-profile, international visitor attraction.
- Engaged with a wide range of customers daily, adapting to different needs and maintaining company standards.
- Developed strong teamwork, communication, and problem-solving skills in a fast-paced environment.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Greeted new customers, answered initial questions and took drink orders.
- Carried and served numerous customer orders with care, speeding up service for improved efficiency at peak times.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Resolved customer complaints to maintain satisfaction and business loyalty.
Referencing Screener
Jet2.com
- Seconded support to office during winter periods 2022, 2023, 2024, 2025.
- Supported referencing team by processing and clearing employee profile records.
- Trained and supported new team members on referencing systems and procedures.
- Managed profiles using Microsoft Teams, Outlook, and internal systems daily.
- Worked to strict, time-sensitive targets to clear high-volume profiles for security.
- Handled sensitive personal data under GDPR and company confidentiality requirements.
- Collaborated within a team to clear large profile volumes accurately.
- Communicated effectively with colleagues across ages, backgrounds, and experience levels.
Work Experience - Nursery Nurse
Meithrenfa Hen Ysgol
Porthmadog
- Planned unique, engaging messy play activities to encourage children's sensory development.
- Cleaned and sanitised play areas and equipment for excellent health and hygiene standards.
- Facilitated engaging learning activities designed to promote early literacy and numeracy skills in a playful environment.
- Created fun resources for children to aid learning and development.
- Entertained children with games, stories and age-appropriate films.
- Worked closely with nursery managers, providing comprehensive care plans for children through play and education.
Education
College - travel and tourism extended diploma level 3
01.2021
Ysgol Eifionydd - English literature, English language, Welsh literature, Welsh language, Mathematics, Science, Health and social child care, Business
Ysgol Eifionydd
Porthmadog01.2019
Skills
- Customer service
- Time management
- Microsoft Teams
- Customer engagement
- Multitasking efficiency
- Time optimisation
- Multilingual communication
- Decision making
- Active listening
- Time-management
- Punctuality and reliability
- Computer literacy
Certification
- First Aid level 2
- Safeguarding adults and children
- Data protection
- DBS, Clear DBS
- Driving license, Full clean driving license
Hobbies and Interests
- Member of Criccieth Starlight Players; participating in summer shows and winter pantomimes; developing acting, improvisation, and stage performance skills.
- Enjoy engaging with audiences of all ages and creating fun, memorable experiences.
- Active and physically fit; enjoying outdoor activities and team-based events.
Languages
English
Proficient
C2
Welsh
Proficient
C2
Timeline
Cabin Crew
Jet2
04.2022 - Current
Covid Contact Tracer
NHS Wales
01.2021 - 06.2022
Front of House Team Member
Siop Fawr
04.2017 - 12.2021
Front of House Supervisor
Spanish Tapas Restaurant
01.2017 - 01.2022
Referencing Screener
Jet2.com
Work Experience - Nursery Nurse
Meithrenfa Hen Ysgol
College - travel and tourism extended diploma level 3
Ysgol Eifionydd - English literature, English language, Welsh literature, Welsh language, Mathematics, Science, Health and social child care, Business
Ysgol Eifionydd