Paul Scally

Selling mainly Used Seat & Mazda cars to Retail customers, dealing with both PCP & HP finance plus F&I add ons.

• Achieved and exceeded sales targets in line with client growth across all products and services.
• Maintained contact with customers throughout sales and pre-delivery process.
• Built rapport with new and existing customers to boost client retention.
• Maintained awareness of latest industry trends, product knowledge and sales techniques.
• Carried out active selling from initial customer greeting.
• Managed customer lines for minimum wait times and high satisfaction.
• Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
• Increased revenue by upselling and recommending products.
• Applied positive customer service approach to increase satisfaction levels.

Selling both New & Used cars, Seat & Cupra, to retail customers, dealing mainly with PCP & HP finance options. Also handled the PCH & CH enquiries in the absence of the fleet dept.

• Identified customer needs and desires to proactively promote suitable vehicles and benefits.
• Employed winning negotiation skills to achieve best selling price and close deals.
• Networked and generated leads to increase new business opportunities.
• Promoted vehicle sales using proven selling tactics and strategies.
• Engaged prospective customers in natural conversation to build positive and trusted rapport.
• Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
• Demonstrated vehicle features, using approved presentation methods to showcase add-on products.
• Nurtured rapport with customers to improve likelihood of future sales.
• Built rapport with new and existing customers to boost client retention.
• Engaged customers using up-to-date knowledge on product accessories, prices and key features.
• Personalised customer service and tailored selling strategies to different customer types.
• Provided post-sales services to offer follow-up support and collect customer feedback.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.

• Generating sales of new and used cars by developing rapport with customers in a professional, engaging manner
• Responding to enquiries from customers with an interest in contract hire / leasing options and providing quotations to successfully promote the take up of finance for new vehicles
• Performing up / cross-selling of associated products / services including warranties and service packages
• Qualifying buyers by understanding requirements / interests and matching these to various VW models
• Demonstrating vehicles by explaining capabilities / features, leading test drives and explaining warranties and services
• Liaising with Managers to provide regular updates on progress levels against revenue / sales targets
• Handling customer complaints / issues appropriately through to resolution, escalating to senior management if required.

• Reviewed annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the used car sales department
• Managed all aspects of used car stock and led on the disposal of trade cars
• Held full responsibility for management of the used car department sales teams / executives
• Reached sales targets set by management and established, maintained and expanded the company customer base
• Undertook the valuation, procurement and management of stock effectively
• Ensured accurate appraisals were carried out on all vehicles presented for part-exchange
• Developed sales strategies and set targets for the sales team in line with departmental aims / objectives
• Coached sales personnel to effectively negotiate and close sales successfully
• Managed all aspects of advertising / promotion of stock including creating photographs, point of sale material and created detailed descriptive content for uploading to online sites.
• Developed plans and strategies to promote continuous improvement.
• Followed industry trends and set pricing strategies to maximise business returns.
• Formulated marketing and advertising strategies for continuous business growth.

• Led a team of 18 sales staff and 8 support staff in ensuring smooth operation of the large-scale car supermarket
• Oversaw the sales operation of the dealership and deliverance of outstanding customer service
• Held responsibility for the performance management and development of advisors
• Drove maximum profitability per unit, explored sales opportunities and managed sales enquiries effectively
• Adopted a hands-on approach in selling vehicles to customers and motivated the sales team to achieve branch targets and KPIs
• Personally conducted sales meetings, undertook part exchange valuations and closed deals successfully
• Advised customers of additional finance and insurance products / services available
• Managed stock and display presentation of the showroom to promote the visual appeal of vehicles
• Ensured that new stock is photographed for website inclusion and prepared for sale in-line with brand standards
• Conducted daily site walk around inspections, identified any operational issues and resolved these swiftly.