ELLIE PITCHER
Norwich,Norfolk
Summary
Retail professional with expertise in customer service and sales, demonstrating a strong ability in relationship building and customer retention. Consistently met sales targets through effective up-selling and cross-selling techniques, alongside proficient cash handling and order processing. Improved customer satisfaction by managing returns and exchanges efficiently while promoting loyalty programs. Recognized for exceptional conflict resolution skills and commitment to delivering outstanding service.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
BEAUTITIAN
SELF EMPLYED
Norwich, NORFOLK
2024.07 - Current
- Conducted skin assessments for recommending suitable treatments.
- Revitalised clients' skin with specialised facial treatments.
- Advised customers on home care routines for sustained results post-treatments.
- Maintained proper records of clients' treatment plans, ensured continuity in care regime.
- Demonstrated high-quality waxing techniques; provided painless hair removal solutions.
- Communicated effectively with clients to understand their specific needs and preferences.
- Performed facial treatments with high-end products to ensure client satisfaction.
- Offered hair removal services to enhance clients' appearance.
- Trained junior beauticians, imparted industry knowledge and practical skills.
- Ensured smooth operations in salon, maintained cleanliness and hygiene.
- Used safe work practices to prevent accidents or injuries in the salon.
- Provided hair styling services; created trendy looks based on individual client requirements.
- Continually updated knowledge on latest beauty trends, improved service delivery.
- Assisted in reception duties when required to ensure seamless operation of the salon.
- Delivered exceptional client service by providing personalised beauty consultations.
- Applied professional make-up for special occasions, enhancing clients' natural beauty.
- Promoted salon's products and services for increased sales revenues.
- Coordinated with team members for smooth workflow during peak periods.
- Provided manicures and pedicure services, improved overall aesthetic appeal of clients' hands and feet.
- Managed appointments efficiently whilst maintaining high level of customer service standards.
- Completed facials to boost client health and wellbeing.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Delivered immaculate manicures using gel and acrylics.
- Massaged clients to release stress and target deep tissue.
- Laminated eyebrows to create flattering styles.
- Carefully handled hot wax to deliver clean and flawless results.
- Conducted skin analyses and prepared treatment plans.
- Waxed clients based on beauty trends from bikini to Brazilian waxes.
- Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
- Demonstrated make-up applications tailored to client needs and preferences.
- Coordinated stock levels to achieve consistent supplies at best possible prices.
- Engaged clients and recommended hairstyles and cosmetics for beauty needs.
- Applied strip, flare and individual single lashes.
- Increased retail sales through exceptional product knowledge and persuasive sales techniques.
- Upsold products with detailed knowledge and persuasive sales techniques.
- Demonstrated product usage to stimulate interest and purchase by customers.
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Consulted with clients to understand and meet individual beauty needs.
- Kept client records regularly updated with detailed information on previous treatments.
- Advised customers on optimal products and services to support long-term beauty goals.
- Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
- Performed various facials using carefully selected products to suit individual skin needs.
- Worked with latest waxing and depilation techniques to remove unwanted body hair.
- Shaped fingers and toenails based on latest styles or client requests.
- Applied make up on clients for personal, business or performance needs.
- Achieved high-quality manicure finishes with attention to detail.
- Developed fresh and creative beauty techniques to match changing industry trends.
- Provided various lash and brow treatments, including tinting, shaping and perming.
- Handled money and cash register
- Working closely with general public
- Very good people skills
Dog grooming assistant
Top to tails dog grooming
norwich, norfolk
2021.09 - 2024.06
- Strengthened customer relations through regular interaction and updates on their pets' grooming process.
- Handled all breeds of dogs confidently regardless of size or temperament; ensured safe handling at all times.
- Applied flea treatments, resulting in healthier dogs.
- Facilitated efficient operations in busy periods by stepping into various roles as needed.
- Demonstrated meticulous attention whilst trimming fur around sensitive areas such as eyes or paws.
- Maintained records of each pet's specific needs and preferences to ensure consistent service delivery.
- Liaised with veterinary professionals for advice on skin issues or infections noted during grooming sessions.
- Provided basic first aid to injured animals until veterinary assistance arrived,.
- Managed appointment schedule for optimal use of time.
- Cleaned dogs' ears, nails, teeth with a gentle approach to promote pet comfort and wellbeing.
- Collaborated with other staff members, fostering positive work environment.
- Prepared dogs for grooming by doing pre-wash combing and checking for signs of distress or discomfort.
- Achieved owner satisfaction by maintaining orderly grooming station.
- Ensured clean, hygienic environment with thorough cleaning of tools and station.
- Assisted professional groomers for smooth workflow.
- Calmed anxious canines using approved techniques, improving overall grooming experience.
- Supported training sessions for new staff to improve overall team efficiency.
- Followed detailed instructions from owners regarding preferred styles; achieved desired looks without compromise on pet's comfort.
- Shampooed, conditioned and provided treatments to dogs' coats in line with skin condition requirements.
- Performed specialised tasks such as trimming claws and cleaning inside dogs' ears with meticulous attention to detail.
- Applied flea treatments to reduce infestations.
- Lifted dogs of varying weights and breeds for bathing and grooming services on daily basis.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Swept and mopped floors, cleaned kennels and runs and emptied trash to reduce infection risk among people and animals.
- Followed established process for bathing and grooming dogs to remove dirt, matting and parasites.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Developed client relationships through careful listening and effective question response.
- Handled cash flow and general public
- Maintained and updated daily log of time spent with dogs for calculating payments, itemising activities and services provided.
Education
High School Diploma - GCSE
Old Buckenham High School
Norwich 2016.09 - 2021.07
Some College (No Degree) - Beauty Therapy
Norwich City College
Norwich, Norfolk06.2024
Skills
- Constructive criticism receptivity
- Cash handling experience
- Up-Selling and cross-selling techniques
- Relationship building with customers
- Stock rotation procedure familiarity
- Sales target achievement
- Time management expertise
- Order processing
- Merchandising and stocking
- Salesmanship
- Front-of-house customer care
- Customer retention
- Loyalty scheme promotion
- Store maintenance
- Retail sales techniques
- Patience and tolerance
- Communication excellence
- Electronic diary scheduling
- Team player
- Cash handling
- Exemplary customer service
- Well-organised multitasker
- Hard-working
- Retail sales expertise
- Client retention
Affiliations
- Dog walking
- Dog sitting
References
References available upon request.
Timeline
BEAUTITIAN
SELF EMPLYED
2024.07 - Current
Dog grooming assistant
Top to tails dog grooming
2021.09 - 2024.06
High School Diploma - GCSE
Old Buckenham High School
2016.09 - 2021.07
Some College (No Degree) - Beauty Therapy
Norwich City College