Summary
Overview
Work history
Education
Skills
Timeline
Generic
Ellie Palmer

Ellie Palmer

Cardiff,Wales

Summary

I find myself a hard working and enthusiastic person who remains motivated to complete all tasks and goals I set for myself both in the work place and in my free time.

I work well on my own independently and in a team. From experience I have from my previous jobs I always try my best to meet customers wants and needs to satisfy all customers. I would say I am a well presented and approachable person. I can work in a well challenged and busy environment while offering a friendly and efficient service. I have completed a BTEC level 3 foundation diploma in business which I balanced with my previous job in a café and managed to maintain my time well. I am currently studying Business Law and management in Cardiff Metropolitan University and I am willing to balance a job alongside my studies. As a individual with hospitality experience I am also open to gain more experience with different career fields.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work history

Waitress

Manillas
Pembroke, Pembrokeshire
2019.02 - Current
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Reference is available on request.

Bar staff member

The Castle
Little Haven, Pembrokeshire
2021.03 - 2022.07
  • Maintained bar stocks, replenishing daily as necessary.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.

Education

Diploma of Higher Education - Business

Pembrokeshire College
Haverfordwest
2020.09 - 2022.06

Business Law

Cardiff Metropolitan University
Cardiff
2022.09 -

GCSEs - English Language and Literature

Milford Haven School
Pembrokeshire

GCSEs - Mathematics

Milford Haven School
Pembrokeshire

GCSEs - Mathematics

Milford Haven School
Pembrokeshire

Skills

  • Spirits, wine and food service
  • Table serving
  • Outstanding customer service
  • Communication skills which allow me to communicate with people efficiently with confidence and a understanding of both my verbal and communication skills
  • Team work skills which allows me to work in a team with the ability to listen and consider my teams ideas and opinions while maintaining an open mind
  • Highly responsible and reliable

Timeline

Business Law

Cardiff Metropolitan University
2022.09 -

Bar staff member

The Castle
2021.03 - 2022.07

Diploma of Higher Education - Business

Pembrokeshire College
2020.09 - 2022.06

Waitress

Manillas
2019.02 - Current

GCSEs - English Language and Literature

Milford Haven School

GCSEs - Mathematics

Milford Haven School

GCSEs - Mathematics

Milford Haven School
Ellie Palmer