Holly Mulcahy
Keighley,West yorkshire
Summary
Customer-focused professional with strong expertise in service delivery, team collaboration, and food hygiene compliance. Ensures high-quality interactions through clear communication and a welcoming attitude. Skilled in cash handling, order taking, and beverage service, with in-depth knowledge of spirits, beer, and wine. Dedicated to upholding health and safety standards through effective hygiene practices, aiming to advance within the hospitality industry.
Overview
2
2
years of professional experience
Work History
Waitress
The Airedale heifer
Sanbeds , Westyorkshire
08.2024 - 03.2026
- Delivered exceptional customer service in fast-paced restaurant environment, enhancing guest satisfaction and loyalty.
- Optimised customer experience, serving each guest with sincere, positive and a sincere, positive and enthusiastic attitude.
- Resolved customer complaints with empathy, implementing solutions that ensured positive dining experiences and repeat visits.
- Welcomed guests upon arrival, presented menus, and provided tailored recommendations to elevate dining experience.
- Greeted new customers, answered initial questions and took drink orders.
- Provided excellent service while taking orders.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Maintained safe hygiene and food handling standards for full compliance.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Multitasked in between serving and cleaning.
- Cleared discarded trash and used dishes from tables promptly to maintain cleanliness.
- Coordinated with kitchen staff to communicate special requests or dietary needs, minimising wait times.
- Gave clear instructions to kitchen staff on customer preferences and special dietary needs.
- Advised on menu options based on allergies and preferences.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Maintained brand image by keeping neat personal appearance.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
Education
None - Beauty therapy Level 2
Keighley college
Keighley, West yorkshire 06.2026 - 06.2026
Skills
- Food hygiene compliance
- Safe food handling
- Hygiene compliance
- Health and safety awareness
- Health and safety protocols
- Cash handling
- Cash and credit transactions
- Tills operation
- Order taking
- Food and beverage service
- Table serving
- Beverage serving techniques
- Menu knowledge
- Spirits, beer and wine knowledge
- Coffee and tea knowledge
- Glassware knowledge
- Changing beer kegs
- Bar equipment usage
- Bar equipment maintenance
- Stock rotation
- Cleaning and sanitation
- Customer service
- Customer feedback handling
- Team collaboration
- Teamwork
- Multitasking efficiency
- Dependable and trustworthy
- Organised and reliable
- Attention to presentation
- Communication skills
- Positive and approachable
- Patience and composure
- Alcohol law compliance
Timeline
None - Beauty therapy Level 2
Keighley college
06.2026 - 06.2026
Waitress
The Airedale heifer
08.2024 - 03.2026