Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Ellie Downs

Southampton,Hampshire

Summary

I am a highly motivated and ambitious individual who has obtained a Bachelor of Science (BSc) degree in Criminology and Cybercrime from the University of Portsmouth. I have just recently finished studying Master of Science (MSc) degree in Forensic Investigations, as I strive to expand my knowledge and skills within this field. Throughout my academic journey, I have consistently demonstrated a strong work ethic and a positive outlook towards all tasks assigned to me. I excel at working collaboratively with others and possess exceptional communication abilities. Additionally, I am eager to continuously learn new skills and gain practical experience to further enhance my expertise in this field.

Overview

6
6
years of professional experience

Work History

Customer service assistant

BP Emsworth
Southampton
12.2023 - Current
  • Key responsibilities include: Helping customers at the petrol pumps, assisting them with fuelling their vehicles, and answering any questions on price, fuel types and services offered
  • Processing transactions, accepting payments, handling cash and suing electronic payment
  • Monitoring and restocking merchandise
  • This involves ensuring shelves are organised and displayed properly
  • Following safety protocols and procedures to ensure safety to customers, other employees and the petrol station property
  • Providing exceptional customer service
  • Maintaining cleanliness within the petrol station.

Duty Supervisor Bartender

Pryzm Nightclub
Portsmouth
09.2022 - 12.2023
  • Key responsibilities include: Mixing and serving drinks: responsible for creating cocktails and other alcoholic beverages requested by customers
  • Able to mix drinks quickly and accurately
  • Providing exceptional customer service
  • Handling cash and managing transactions
  • Maintaining cleanliness and organization
  • Ensuring compliance with alcohol laws and regulations
  • Monitoring and maintaining inventory
  • Managing the bar staff.

Barista

Costa Coffee
09.2021 - 06.2022
  • Key responsibilities include: Preparing hot and cold beverages such as coffee, tea and specialty drinks
  • Clearing tables and making sure it is clean for next customer
  • Processing customer's payments
  • Preparing and serving hot food such as paninis and toasties.

Summer Tax Intern

Inmarsat
06.2021 - 08.2021
  • Key responsibilities included: Gathering financial information from a variety of sources
  • Collecting necessary data about employees in a variety of jurisdictions and detailing their reporting lines
  • Obtaining information on who key competitors are
  • Checking through intercompany transactions and confirming the counterparty
  • Obtaining intercompany agreements.

Barista

World of Golf London, Costa Coffee
09.2019 - 09.2020
  • Key responsibilities included: Preparing and serving hot and cold beverages such as coffee, tea and speciality drinks
  • Cleaning and wiping down seating areas
  • Sanitising work areas and equipment
  • Servicing customers and taking orders
  • Processing customer payments
  • Covid-19 Health and Safety training.

Waitress

Compass Group
10.2018 - 09.2019
  • Key responsibilities included: Building strong relationships and taking orders
  • Dressing tables for Corporate events
  • Clearing after events
  • Serving a range of drink and food whilst continuing to build customer rapport
  • Handling complaints to achieve positive solutions to customers
  • Communicating with staff, relaying special requests and feedback.

Education

Master of Science - Forensic Investigation

University of Portsmouth
Portsmouth
07.2024

Bachelor of Science - Criminology And Cybercrime

University of Portsmouth
Portsmouth
07.2023

A Levels -

Glenthorne Sixth Form
London
08.2020

GCSE's -

Glenthorne High School
London
06.2018

Skills

  • Proficient in all areas of Microsoft Office, including Excel, Word and PowerPoint
  • Accomplished communication skills, both written and verbal, developed through numerous essays and presentations given during my time at school
  • Public speaking- School award for presentation on chosen topic
  • Team building- School Events and School Apprenticeship Week University presentation projects
  • Flexibility, whilst maintaining enthusiasm and commitment to each project
  • Customer service
  • Order taking
  • Table service
  • Health and Safety Training
  • Events
  • Bar tending

Hobbies and Interests

  • I love traveling with family and friends to new places and experiencing different cultures.
  • Studying Information Technology in Sixth Form has given me a newfound interest and understanding of computing and how it affects the modern world.
  • I enjoy reading many books on crime and thrillers which sparked my passion in wanting to study Criminology at undergraduate level.
  • Sports and fitness: I regularly go swimming at the university gym and have taken part in competitions whilst at secondary school

Timeline

Customer service assistant

BP Emsworth
12.2023 - Current

Duty Supervisor Bartender

Pryzm Nightclub
09.2022 - 12.2023

Barista

Costa Coffee
09.2021 - 06.2022

Summer Tax Intern

Inmarsat
06.2021 - 08.2021

Barista

World of Golf London, Costa Coffee
09.2019 - 09.2020

Waitress

Compass Group
10.2018 - 09.2019

Master of Science - Forensic Investigation

University of Portsmouth

Bachelor of Science - Criminology And Cybercrime

University of Portsmouth

A Levels -

Glenthorne Sixth Form

GCSE's -

Glenthorne High School

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Ellie Downs