Luke Moore
Erdington, Birmingham
Summary
Organised and dependable individual successful at managing multiple priorities with a positive attitude. Willing to take on any tasks and to complete them in a professional and timely manner.
Keen, hardworking and reliable.
Outgoing and always willing to put myself out there to improve skills and knowledge.
Overview
7
7
years of professional experience
Work history
Customer service assistant
University of Birmingham
Birmingham
07.2023 - Current
- Maintaining daily cleanliness of student accommodation via litter picking and stairwell cleans
- Delivering excellent customer service by carrying out working quickly and efficiently
- Working closely with management on daily basis
- Carrying out inspections of 188 flats to ensure no breaches of contract
- Taking part in inspections of fire doors to ensure fire safety regulations are met
- Changing large kitchen appliances when faulty or damaged
- Performed day to day maintenance including light bulbs, toilet seats etc
Delivery driver
CDSG - On behalf of Amazon logistics
Birmingham
12.2021 - 02.2023
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Maintained professional yet warm experience to those who were delivered to.
- Carried out daily vehicle checks to ensure vehicle was safe to be on road and reported any faults if necessary.
- Managed over 250 parcels per day.
Security Officer
University of Birmingham, Edgbaston
Birmingham
10.2020 - 12.2021
- Dynamic risk assessments
- Physical intervention
- Customer service (Maintaining healthy and professional relationship with staff and students)
- Locking and securing of university buildings
- Patrolling university site both on foot and in company vehicle
- Creating incident logs and report writing
- Attending to fire alarms and burglary alarms
- Attending first aid incidents
- Looking through and saving recordings of CCTV
- Signed in and issued passes to visitors and contractors.
- Inspected fire escapes, extinguishers and emergency lighting systems.
Night Coordinator
University of Birmingham
Birmingham
05.2018 - 10.2020
- Maintaining welfare of students and making sure accommodation site was safe.
- Patrolling of university grounds, both on foot and in company vehicle.
- Attending incidents such as noise disturbances, lockouts, welfare checks
- Making of beds and cleaning of rooms during closed periods
- Water run offs to ensure safety of water.
- Covering multiple sites, either alone or part of team.
- Taking on and completing jobs that were unable to be completed by other teams.
- Answering phone calls made by students or staff and following up with correct actions.
- Contacting any emergency services if needed and using correct system to input data.
- Using health and safety knowledge to help those in need of assistance.
Education
A-Levels -
North Birmingham Academy - Sixth Form
BirminghamGCSEs -
North Birmingham Academy
BirminghamSkills
- Excellent communication skills, both written and verbal
- Ability to work well under pressure, ensuring strict deadlines are met
- Enthusiastic and self -motivated to complete each task / project to high standard
- Efficient on programs such as; Microsoft Office, including Access, Excel, Word and PowerPoint
- Working with others as part of team or as individual
- Highly motivated with passion to progress in any role that is given to me
Timeline
Customer service assistant
University of Birmingham
07.2023 - Current
Delivery driver
CDSG - On behalf of Amazon logistics
12.2021 - 02.2023
Security Officer
University of Birmingham, Edgbaston
10.2020 - 12.2021
Night Coordinator
University of Birmingham
05.2018 - 10.2020
A-Levels -
North Birmingham Academy - Sixth Form
GCSEs -
North Birmingham Academy
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