Summary
Overview
Work history
Education
Skills
Timeline
Generic

Sahed Khan

Coventry,West Midlands

Summary

A resourceful, proactive, and hard-working individual whose dedication and enthusiasm to work has enabled me to take on any role and achieve many goals. Prior experience has shown I am able to juggle multiple responsibilities and achieve objectives on time and with excellence.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work history

Senior Customer Service Agent/Transport Planner

Cemex
Coventry, West Midlands
09.2023 - Current
  • Handled purchase orders across multiple channels, ensuring product is dispatched to the customer within specified lead times, seeking to meet and whenever possible exceed the customers expectations.
  • Proactively resolved customer issues/complaints or changes in the requested order, keeping the customer informed throughout the whole process.
  • Liaised with the plants, operations, planning and logistics to ensure smooth running of daily deliveries and adjusted plans in real time due to weather, traffic or site delays.
  • Recording and advising of late loads including a timely notification of these issues to all the relevant parties.
  • Arranged and handled redirections, returns, dropped or cancelled loads, along with logging and processing any relevant charges.
  • Supported the Customer Service Manager, by providing regular feedback on team workload and performance in line with our KPI's, whilst being able to maintain confidentiality.
  • Support with the distribution of tasks, to maximise team efficiency.
  • Supported the induction of new starters, ensuring they have the skills and knowledge to carry out their role effectively.

Customer Service Advisor

Severn Trent Water
Coventry, West Midlands
04.2023 - 08.2025
  • Communicated with 60+ customers daily through the phone and responded promptly to inbound calls to resolve operational issues, keeping a record of every customer interaction and complaint.
  • Addressed customer inquiries, resolved issues, and provided information on services related to water.
  • Worked in compliance with high customer service standards and company practices utilising interpersonal skills when engaging with customers.
  • Ensured customers receive exemplary customer service during all contract points with the company.
  • Participated in conflict resolution sessions for better team cooperation.

Customer Service Advisor

Scottish Power
Coventry, West Midlands
09.2022 - 01.2023
  • Communicated with customers via phone or email to resolve any gas, electric and meter issues, ensuring all-time great customer service.
  • Raised credit\debt investigations, initiated change of mode/manual flow requests as well as meter update exchanges.
  • Adhered to safety measures and procedures along with completing all administrative tasks and updating records.
  • Supported customers by demonstrating respect and willingness to help when in need to the best of ability while upholding company policies.

Education

GCSEs -

President Kennedy School
Coventry
09.2010 - 07.2015

Skills

  • Strong customer service skills
  • Solid understanding on how to use PC applications such as MS Office (Word, Excel, PowerPoint), SAP CRM, ISU, UI5, and a strong grasp of general IT software and hardware knowledge
  • Written and verbal communication skills
  • Adaptive team player
  • Telephone skills
  • Confident at using Microsoft software including work and banking software
  • Proficient in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint
  • Excellent interpersonal skills
  • Organised and able to prioritize own work schedule
  • Time management skill
  • Adaptable to change

Timeline

Senior Customer Service Agent/Transport Planner

Cemex
09.2023 - Current

Customer Service Advisor

Severn Trent Water
04.2023 - 08.2025

Customer Service Advisor

Scottish Power
09.2022 - 01.2023

GCSEs -

President Kennedy School
09.2010 - 07.2015
Sahed Khan