Sahed Khan
Coventry,West Midlands
Summary
A resourceful, proactive, and hard-working individual whose dedication and enthusiasm to work has enabled me to take on any role and achieve many goals. Prior experience has shown I am able to juggle multiple responsibilities and achieve objectives on time and with excellence.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Senior Customer Service Agent/Transport Planner
Cemex
Coventry, West Midlands
09.2023 - Current
- Handled purchase orders across multiple channels, ensuring product is dispatched to the customer within specified lead times, seeking to meet and whenever possible exceed the customers expectations.
- Proactively resolved customer issues/complaints or changes in the requested order, keeping the customer informed throughout the whole process.
- Liaised with the plants, operations, planning and logistics to ensure smooth running of daily deliveries and adjusted plans in real time due to weather, traffic or site delays.
- Recording and advising of late loads including a timely notification of these issues to all the relevant parties.
- Arranged and handled redirections, returns, dropped or cancelled loads, along with logging and processing any relevant charges.
- Supported the Customer Service Manager, by providing regular feedback on team workload and performance in line with our KPI's, whilst being able to maintain confidentiality.
- Support with the distribution of tasks, to maximise team efficiency.
- Supported the induction of new starters, ensuring they have the skills and knowledge to carry out their role effectively.
Customer Service Advisor
Severn Trent Water
Coventry, West Midlands
04.2023 - 08.2025
- Communicated with 60+ customers daily through the phone and responded promptly to inbound calls to resolve operational issues, keeping a record of every customer interaction and complaint.
- Addressed customer inquiries, resolved issues, and provided information on services related to water.
- Worked in compliance with high customer service standards and company practices utilising interpersonal skills when engaging with customers.
- Ensured customers receive exemplary customer service during all contract points with the company.
- Participated in conflict resolution sessions for better team cooperation.
Customer Service Advisor
Scottish Power
Coventry, West Midlands
09.2022 - 01.2023
- Communicated with customers via phone or email to resolve any gas, electric and meter issues, ensuring all-time great customer service.
- Raised credit\debt investigations, initiated change of mode/manual flow requests as well as meter update exchanges.
- Adhered to safety measures and procedures along with completing all administrative tasks and updating records.
- Supported customers by demonstrating respect and willingness to help when in need to the best of ability while upholding company policies.
Education
GCSEs -
President Kennedy School
Coventry 09.2010 - 07.2015
Skills
- Strong customer service skills
- Solid understanding on how to use PC applications such as MS Office (Word, Excel, PowerPoint), SAP CRM, ISU, UI5, and a strong grasp of general IT software and hardware knowledge
- Written and verbal communication skills
- Adaptive team player
- Telephone skills
- Confident at using Microsoft software including work and banking software
- Proficient in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint
- Excellent interpersonal skills
- Organised and able to prioritize own work schedule
- Time management skill
- Adaptable to change
Timeline
Senior Customer Service Agent/Transport Planner
Cemex
09.2023 - Current
Customer Service Advisor
Severn Trent Water
04.2023 - 08.2025
Customer Service Advisor
Scottish Power
09.2022 - 01.2023
GCSEs -
President Kennedy School
09.2010 - 07.2015