Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
Timeline
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NILESH  SAHU

NILESH SAHU

STOKE,STAFF

Summary

A dedicated and customer-focused professional with extensive experience in retail operations, customer service, and team management. With a Master's in International Business and a Bachelor's in Business Administration, I bring a strong understanding of global business strategies, consumer behaviour, and retail management. My experience includes working at Asda Express EG Group where I honed my skills in POS systems, stock management, cash handling, and customer engagement. Recognized for delivering exceptional customer service and achieving sales targets, I am highly skilled in problem-solving, multitasking, and working collaboratively in fast-paced environments. Passionate about driving customer satisfaction and contributing to the success of retail operations, I am eager to leverage my skills in a dynamic retail role.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Customer service assistant

Asda express
Stoke-on-Trent, Staffordshire
04.2024 - Current


CUSTOMER SERVICE ASSISTANT


ASDA EXPRESS - EG GROUP [ESSO FUEL PUMP]

PARKHALL , STOKE-ON-TRENT, UNITED KINGDOM

APRIL 2024- CURRENTLY SERVING


  • Delivered high-quality customer service by assisting customers with fuel transactions, store purchases, and general inquiries.

    Operated the Esso fuel pump, ensuring all safety protocols were followed during transactions.

    Managed the Starbucks coffee machine, preparing drinks to brand standards and ensuring the cleanliness of the coffee station.

    Processed payments accurately using the POS system, handling cash and card transactions efficiently.

    Performed stock replenishment and organized product displays to maximize customer accessibility.

    Passed all competency and delivery handling modules, ensuring compliance with operational and safety procedures.

    Recognized for maintaining a professional attitude and reliability in a high-pressure work environment.




Customer sales assistant

RELIANCE DIGITAL
SRI GANGANAGAR, INDIA, INDIA
01.2021 - 11.2023

Education

Bachelor of Business Administration - RETAIL SALES AND MARKETRING

JRN RAJASTHAN UNIVERSITY
UDAIPUR, RAJASTHAN, INDIA
04.2020 - 06.2023

MASTERS IN INTERNATIONAL BUSINESS - RETAIL OPERATION AND STRATEGY

Keele University
STOKE ON TRENT, ENGLAND, UNITED KINGDOM
01.2024 - 01.2025

Skills

    Customer Service Excellence – Skilled in delivering a positive customer experience through effective communication and assistance

    Cash Handling & POS System Operation – Experience with cash register operations, processing payments, and maintaining accurate financial transactions

    Fuel Station Operations & Starbucks Coffee Machine – Proficient in operating fuel pumps, ensuring safety protocols, and making Starbucks beverages to brand standards

    Stock Replenishment & Inventory Management – Expertise in stock control, shelf maintenance, and ensuring that the store is fully stocked

    Team Collaboration – Strong ability to work in teams, respecting colleagues and maintaining a professional attitude in all tasks

    Analytical & Numeracy Skills – Capable of analyzing sales data, managing inventory, and making data-driven decisions for better store performance

    Attention to Detail & Accuracy – Proven track record of maintaining high standards in all aspects of the role, including accuracy in stock control, order fulfillment, and customer transactions

    Proactive & Autonomy – Comfortable taking the initiative and managing own workload with minimal supervision

    Solid IT Skills – Proficient in Microsoft Office tools such as Word, PowerPoint, and Excel for reporting and operational tasks

Affiliations

  • READING BOOKS
  • YOGA AND MEDITATION
  • SPIRITRUAL JOUERNEY

Certification

  • ASDA MODULE & LEARNING CERTIFICATIONS

    Customer Service Excellence

    Health & Safety Awareness

    Cash Handling & POS Operation

    Stock Management

    Product Knowledge & Merchandising

    Teamwork & Communication

    Security Awareness

    Food Safety & Hygiene

Languages

English
Fluent

Timeline

Customer service assistant

Asda express
04.2024 - Current

MASTERS IN INTERNATIONAL BUSINESS - RETAIL OPERATION AND STRATEGY

Keele University
01.2024 - 01.2025

Customer sales assistant

RELIANCE DIGITAL
01.2021 - 11.2023

Bachelor of Business Administration - RETAIL SALES AND MARKETRING

JRN RAJASTHAN UNIVERSITY
04.2020 - 06.2023
NILESH SAHU