A dedicated and customer-focused professional with extensive experience in retail operations, customer service, and team management. With a Master's in International Business and a Bachelor's in Business Administration, I bring a strong understanding of global business strategies, consumer behaviour, and retail management. My experience includes working at Asda Express EG Group where I honed my skills in POS systems, stock management, cash handling, and customer engagement. Recognized for delivering exceptional customer service and achieving sales targets, I am highly skilled in problem-solving, multitasking, and working collaboratively in fast-paced environments. Passionate about driving customer satisfaction and contributing to the success of retail operations, I am eager to leverage my skills in a dynamic retail role.
CUSTOMER SERVICE ASSISTANT
ASDA EXPRESS - EG GROUP [ESSO FUEL PUMP]
PARKHALL , STOKE-ON-TRENT, UNITED KINGDOM
APRIL 2024- CURRENTLY SERVING
Customer Service Excellence – Skilled in delivering a positive customer experience through effective communication and assistance
Cash Handling & POS System Operation – Experience with cash register operations, processing payments, and maintaining accurate financial transactions
Fuel Station Operations & Starbucks Coffee Machine – Proficient in operating fuel pumps, ensuring safety protocols, and making Starbucks beverages to brand standards
Stock Replenishment & Inventory Management – Expertise in stock control, shelf maintenance, and ensuring that the store is fully stocked
Team Collaboration – Strong ability to work in teams, respecting colleagues and maintaining a professional attitude in all tasks
Analytical & Numeracy Skills – Capable of analyzing sales data, managing inventory, and making data-driven decisions for better store performance
Attention to Detail & Accuracy – Proven track record of maintaining high standards in all aspects of the role, including accuracy in stock control, order fulfillment, and customer transactions
Proactive & Autonomy – Comfortable taking the initiative and managing own workload with minimal supervision
Solid IT Skills – Proficient in Microsoft Office tools such as Word, PowerPoint, and Excel for reporting and operational tasks