Ellie Cooke
Bolton,Manchester
Summary
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within cabin crew or airport based jobs. Excellent issue resolution and mindset to work, customer service and cash-handling background.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Waitress
The Goose & Gander
Bolton, Lancashire
06.2021 - Current
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Hair Salon Assistant
The Salon
Horwich, Bolton
09.2019 - 02.2020
- Supported delivery of cuts, colours and blow-outs.
- Effectively promoted additional services, products and treatments to generate additional revenue.
- Used various styling tools, straightening irons and curling wands to produce desired effects.
- Helped salon processes run smoothly through effective appointment allocation.
- Carried out regular sweeping and mopping to maintain immaculate salon cleanliness.
- Stocked hair products and equipment with excellent merchandising techniques.
- Provided regular refreshments and snacks for continued customer satisfaction.
- Ensured customers were greeted warmly, providing attentive care to enhance salon experiences.
- Cleaned and sterilised tools and equipment used in hairstyling services.
Stock Assistant
SPAR
Blackrod, Bolton
05.2018 - 08.2018
- Assisted customers with stock enquiries by phone and email, displaying extensive product knowledge.
- Stocked and faced-up shelves to create eye-catching displays and present merchandise effectively.
- Received and verified deliveries against order documentation.
Education
NVQ Level 3 - Travel & Tourism Management
Runshaw College
Leyland 09.2021 - 06.2023
Skills
- Enthusiastic communicator
- Excellent Customer Service
- Retail store support
- International sales support
- Training and Development
- Planning and Coordination
- Teamwork and Collaboration
- Data Entry
- Self-Motivated
- Organisational Skills
- Payment processing
- Product knowledge
Languages
Spanish
Beginner
Additional Information
-Cabin crew training completed at FLYME training center
-315 work placement hours completed at DNATA
-Industry role plays including speeches, resolving customer issues and cabin crew role plays
Timeline
NVQ Level 3 - Travel & Tourism Management
Runshaw College
09.2021 - 06.2023
Waitress
The Goose & Gander
06.2021 - Current
Hair Salon Assistant
The Salon
09.2019 - 02.2020
Stock Assistant
SPAR
05.2018 - 08.2018
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