Thea Smith
Cullompton,devon
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Experienced in hospitality with focus on customer service. Specialising in creating welcoming environment that enhances dining experience, utilising interpersonal skills and knowledge of food and beverages. Known for multitasking abilities and quick problem-solving, ensuring seamless operation and customer satisfaction.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Waitress
Merry harriers
Westcott
2023.09 - Current
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Improved customer satisfaction by providing efficient and friendly service.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Provided top-notch service to customers, improved overall dining experience.
- Accommodated special event needs, provided customised services for parties.
- Maintained clean and organised dining area for customer comfort.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Team Member
Bear town
Westcott
2024.03 - 2024.10
- Managed cash register transactions for accurate record keeping.
- Reduced waste by implementing recycling initiatives.
- Ensured workplace cleanliness with regular maintenance tasks.
- Provided excellent customer service to enhance business reputation.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Prepared premises and supplies for arriving guests.
Education
Level 3 extended diploma - Health and social care
Exeter college
GCSE -
Cullompton community college
cullomptonSkills
- Customer service
- Till service
- Teamwork
- Resilience
- Food hygiene
- Resilient under pressure
- English fluency
- Digital ordering system use
- Excellent memory recall
- Patience and composure
- Time management mastery
- Fair conflict resolution
- Cash handling
- Customer Service
- Verbal communication
- Upselling
- Positive and approachable
- Health and safety awareness
- Enthusiastic communicator
- Physical endurance
- Highly responsible and reliable
Certification
- Food hygiene level 2
- Health and social care level 3 certificate – A
- Enhanced DBS check
- Full manual driver's license
- Internal clinical skills certificate
Personal details
- Eligible to work in the UK – yes
- Highest level of education – GCSE OR EQUIVALENT
- Industry - hospitality, entertainment and cleaning
- Total years of experience – 3 years
Additional Information
Internal Clinical Skills certification
Food hygiene Certification
Work Experience
Noah’s Ark Preschool
Court House Residential Care Home
Timeline
Team Member
Bear town
2024.03 - 2024.10
Waitress
Merry harriers
2023.09 - Current
Level 3 extended diploma - Health and social care
Exeter college
GCSE -
Cullompton community college