Ella Rimmer
Skelmersdale,Lancashire
Summary
I am a motivated and empathetic person experienced in customer service and communication with a diverse range of people. I have strong teamwork skills, and the ability to remain calm in pressurised environments. I feel passionate towards supporting individuals in challenging circumstances, and aspire to apply my transferable skills within a social care role.
Overview
11
11
years of professional experience
Work History
Digital marketing apprentice
Elcometer
Droylsden, Tameside
09.2022 - 05.2026
- Experienced in adapting communication styles to engage with diverse audiences.
- Maintaining professional relationships with internal and external stakeholders.
- Compliance with GDRP and data protection protocols.
- Strong organisation and planning skills.
- Understanding of human behaviours and needs.
- Ability to communicate with challenging customers.
- Ability to work under pressure and in busy environments.
- Conduct analysis and create concise reports.
Crew member
McDonald's
Skelmersdale, Lancashire
09.2021 - 09.2022
- Ability to managed busy and challenging situations calmly.
- Engaging with a diverse range of people.
- Maintaining a positive, friendly and professional attitude in the workplace.
- Strong time management and managing multiple tasks at once.
- Ability to prioritise tasks when necessary.
Volunteering at Equestrian School
Roocroft Riding Stables
Wrightington, Lancashire
01.2015 - 03.2022
- Developed a high level of emotional intelligence.
- Experience in assessing risk.
- Helping people with diverse physical, cognitive and emotional needs.
- Resilience and a dedicated work ethic in sometime tough environments.
- Ability to adapt communication strategy.
Food runner
Pesto At Dicconson Arms
Upholland, Lancashire
08.2020 - 09.2021
- Ability to identify and respond quickly to subtle cues.
- Ability to communicate with frustrated customers.
- Maintain high levels of service in busy environments.
- Experience interacting with diverse people.
- Demonstrated reliability and fast-pace working.
Education
Awaiting Bachelors of Science Grade - Digital Marketing
Manchester Metropolitan University
Manchester, England01-2026
GCSEs - Mathematics, English Literature, English Language, Combined Science, French, History, PE, Art
Upholland High School
Wigan03-2020
A-Levels - Sociology, Art, Law (Btec)
St John Rigby College
Wigan05-2022
Skills
- Effective communication
- Ability to listen and learn quickly
- Hard worker
- Team worker
- Customer service skills
- Calm under pressure
- Customer service
- Decision making
- Motivated
- Ambitous
- Organised
Education
B, B, Distinction, 5, 7, 5, 43, 4, 5, 5, 6
Aspiration
I am eager to use my skills gained from working in busy, high pressure environments to transition into a social work assistant role because I have a desire to make a positive impact on the community, driven by personal experiences. My background as an apprentice has developed a resilient attitude and I want help provide support when individuals need it.
Timeline
Digital marketing apprentice
Elcometer
09.2022 - 05.2026
Crew member
McDonald's
09.2021 - 09.2022
Food runner
Pesto At Dicconson Arms
08.2020 - 09.2021
Volunteering at Equestrian School
Roocroft Riding Stables
01.2015 - 03.2022
Awaiting Bachelors of Science Grade - Digital Marketing
Manchester Metropolitan University
GCSEs - Mathematics, English Literature, English Language, Combined Science, French, History, PE, Art
Upholland High School
A-Levels - Sociology, Art, Law (Btec)
St John Rigby College