Ella Poulter

• Gaining a certificate for food safety from NCASS.
• Maintain clean and organised dining area.
• Working well in a team to ensure timely service and efficient table turnover.
• Accurately managing customer payments.
• Supporting daily operations by setting up dining areas before and after service.
• Demonstrated menu knowledge to assist customers in meal selections.
• Communicated effectively with chefs to accommodate special requests or allergies in meals served.
• Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
• Created warm relationships with regular customers fostering loyalty towards the restaurant.
• Supported other team members during busy periods ensuring efficient operations.

I completed 315 hours of work placement during my T-Level at Telford college in a community and hospital setting.

• Completed Manual Handling training.
• Completed E-Learning through LMS so I went into placement with prior knowledge on procedures of care and safety.
• I was trusted to book patients into appointment slots via phone call.
• Gained access to RiO with my own login to access relevant patient information.
• Maintained clean living areas to patients to ensure a safe and welcoming environment.
• Engaged with patients to provide companionship and alleviate feelings of loneliness and anxiety.
• Collaborated with staff to coordinate activities and events that enhanced patient experience and wellbeing.
• Supported administrative tasks by filing documents and updating patient records with accurate information.
• Assisted nursing staff for smoother operations and efficient service delivery.
• Prioritised empathetic communication with patients, enhancing their hospital stay experience.
• Attended group work with stroke patients to grasp a better understanding of the care and support that they need.
• Delivered meals to patients, ensuring proper nutrition intake while in care.
• Assisted elderly patients with personal care tasks; ensured dignity was upheld at all times.

• Working along side the kitchen staff to maintain cleanliness and organisation.
• Maintaining accuracy in cash handling.
• Resolving customer complaints in a professional manner.
• Working well under pressure.