Jay Ram Pandey
Londonderry,United kingdom
Summary
Dedicated Server with extensive experience in customer service and a strong work ethic. Proficient in Modern British and Continental cuisine, ensuring high-quality dining experiences. Adaptable to fast-paced environments, consistently delivering exceptional service under pressure.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work history
Server
Dishoom
Kensington, City of London
2024.09 - Current
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Entered orders into system promptly, reducing wait time for meals.
- Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
- Handled all table settings and cleared up post-meal to keep the area tidy.
- Provided recommendations on drink pairings for optimal taste profiles.
- Set tables, ensuring a comfortable environment for customers.
Head server
Fatt Pundit
Covent garden, City of London
2023.07 - 2024.08
- Maintained clean and organised restaurant environment for optimal dining experience.
- Reduced wait times with efficient seating arrangements.
- Managed staff rota to ensure adequate coverage during peak hours.
- Conducted inventory checks for smooth operation of the restaurant.
- Streamlined table turnover processes, enhancing operational efficiency.
- Coordinated large party reservations to accommodate high-volume business periods.
Supervisior
Duke of Wellington
Feltham, Hounslow
2023.01 - 2023.07
- Reduced workplace conflicts through effective communication and negotiation skills.
- Assisted in the recruitment process for hiring quality staff members.
- Organised team resources, resulted in improved project timelines.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Managed daily operations to increase productivity.
- Supervised activities of workers and enforced safety regulations.
Education
Master of Science - Project management
University of wes london
london 2023.01 - 2024.08
Bachelor of Science - Hons in computing
Softwarica college
nepal 2018.06 - 2022.02
Certificate of Higher Education - Science
Uniglobe school
Nepal 2018.03 - 2021.12
Skills
- Guest satisfaction assessment
- Memory recall
- Team leadership capability
- High-Speed service delivery
- Dining room layout planning
- Event and party hosting
- Special dietary requirements understanding
- Table rotation co-ordination
- Restaurant software usage
- Hospitality industry experience
- Time management efficiency
- Customer preferences tracking
- Stock management
- Menu knowledge
Affiliations
- Out door games
- Travelling
Languages
English
Advanced (C1)
Hindi
Advanced
Nepali
Proficient (C2)
Timeline
Server
Dishoom
2024.09 - Current
Head server
Fatt Pundit
2023.07 - 2024.08
Supervisior
Duke of Wellington
2023.01 - 2023.07
Master of Science - Project management
University of wes london
2023.01 - 2024.08
Bachelor of Science - Hons in computing
Softwarica college
2018.06 - 2022.02
Certificate of Higher Education - Science
Uniglobe school
2018.03 - 2021.12