Ella Charles
Sidcup,Kent
Summary
Friendly and driven professional with strong communication and customer service skills, coupled with knack for problem-solving. Proven abilities in managing customer interactions and providing exceptional service. Committed to enhancing guest experiences and fostering welcoming environment.
Experience from training at performing arts university, developing resilience, creativity, self confidence, and ability to entertain people through expression.
Overview
3
3
years of professional experience
Work history
Front of house team member
Greene King
Chandler's Ford, Hampshire
10.2022 - Current
- Good skills within the guest experience, developing a friendly and helpful attitude.
- Managed cash transactions accurately, ensuring accurate financial records.
- Ability to promote special offers and the pub itself to customers to increase popularity.
- Making sure to maintain guest satisfaction, as well as addressing any issues or complaints with compassion.
- Ability to maintain high standards of customer service, even during busy peak times.
- Skills in cooperation with a team, in order to create the most positive customer experience possible.
Education
Bachelor of Arts - Musical Theatre and Dance
Bird College
Sidcup, Bexley 09/2024 -
A-Levels - Psychology
Barton Peveril Sixth Form College
Eastleigh, Hampshire 09/2022 - 06/2024
A-Levels - Dance
Barton Peveril Sixth Form College
Eastleigh, Hampshire 09/2022 - 06/2024
A-Levels - Criminology
Barton Peveril Sixth Form College
Eastleigh, Hampshire 09/2022 - 06/2024
GCSEs -
Thornden School
Chandler's Ford, Hampshire 09/2017 - 06/2022
Skills
- Welcoming demeanour
- Professionalism and etiquette
- Excellent communication
- Composure under pressure
- Upselling techniques
- Customer experience
Affiliations
- Cooking and baking
- Dancing
Languages
English
Native
References
References available upon request.
Timeline
Front of house team member
Greene King
10.2022 - Current
Bachelor of Arts - Musical Theatre and Dance
Bird College
09/2024 -
A-Levels - Psychology
Barton Peveril Sixth Form College
09/2022 - 06/2024
A-Levels - Dance
Barton Peveril Sixth Form College
09/2022 - 06/2024
A-Levels - Criminology
Barton Peveril Sixth Form College
09/2022 - 06/2024
GCSEs -
Thornden School
09/2017 - 06/2022