Ella Cawood

My waitressing job at the carriage hall has allowed me to hold high quality standard due to the fact it was a wedding venue, no only did I provide excellent service, I was also required to be extremely flexible when I go sent to other restaurants in the chain (escabeche and baresca) this gave me the opportunity to be trained and be experienced in a restaurant environment.

Some qualities I have gained from my job is:

• Provided top-notch service to customers, improved overall dining experience.
• Demonstrated excellent multitasking abilities for moving from restaurant to restaurant on short notice
• Showcased extensive knowledge of menu items, heightened customer decision making.
• Advanced team efficiency by assisting in training new waitstaff members and training them.
• Improved customer satisfaction by providing efficient and friendly service.
• Collaborated with kitchen staff to ensure order accuracy.
• Ensured smooth restaurant operation by effectively managing reservations system.

I worked in a sleepover company at a young age which involved me visiting customers’ houses, setting up the parties and ensuring the customers were happy. I would also help the following day with the collections. This helped me develop good reliability skills and customer service skills. As we were working one on one with customers, it helped me develop good social skills which enabled me to speak confidently to customers. My team was relatively small, meaning I was often faced with working independently meaning I had to use my own initiative to solve tasks unassisted.