A dedicated professional with expertise in customer service and food service operations, demonstrating proficiency in order taking, bill calculation, and efficient tray carrying. Skilled in understanding dietary requirements and maintaining hygiene regulations compliance. Known for resilience under pressure and excellent memory recall, ensuring seamless use of digital ordering systems and adherence to cleaning procedures. Committed to enhancing restaurant etiquette and beverage preparation knowledge while aiming to advance within the hospitality industry.
Overview
1
1
year of professional experience
Work history
Waitress
The Thornton Arms
Everton, Central Bedfordshire
2025.07 - Current
Met special dietary requests with careful preparation and presentation of dishes.
Executed food and drink orders accurately to improve customer satisfaction rates.
Handled cash transactions accurately, ensured balanced till at end of shift.
Demonstrated excellent multitasking abilities for timely delivery of orders.
Provided recommendations on specials or seasonal offerings for increased sales revenue.
Improved customer satisfaction by providing efficient and friendly service.
Enhanced guest satisfaction through attentive and prompt service.
Utilised professional communication skills to resolve customer complaints.
Showcased extensive knowledge of menu items, heightened customer decision making.
Maintained clean and organised dining area for customer comfort.
Managed table settings for enhanced dining experience.
Collaborated with kitchen staff to ensure order accuracy.
Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
GCSEs - Maths, English Lang, English Lit, Science, History, Art, Catering
Fearnhill School
Letchworth Garden City, Hertfordshire
2022.09 - 2025.06
Level 1 - Level 3 - Professional Cookery
North Herts College
Hitchin, Hertfordshire
2025.09 -
Skills
Order taking proficiency
Bill calculation efficiency
Food service equipment use
Dietary requirements understanding
Alcohol licence awareness
Cleaning procedures competence
Restaurant etiquette familiarity
Resilient under pressure
Efficient tray carrying
Patience and composure
Excellent memory recall
Digital ordering system use
Hygiene regulations compliance
Beverage preparation knowledge
Customer Service
Timeline
Level 1 - Level 3 - Professional Cookery
North Herts College
2025.09 -
Waitress
The Thornton Arms
2025.07 - Current
GCSEs - Maths, English Lang, English Lit, Science, History, Art, Catering