Ariely Fidelis Da Silva
Reading,Berkshire
Summary
Highly skilled professional with extensive experience in high-volume dining and fine dining environments. Demonstrates exceptional customer service, efficient tray carrying, and resilient under pressure. Proficient in order taking, tills operation, cash handling, and stock rotation practices. Adept at understanding dietary requirements and familiar with allergen guides. Expertise in wine, beer, and cocktails, along with a thorough knowledge of UK licensing laws. Proven ability to handle complaints effectively while ensuring quality checking and upselling. Strong time management skills complemented by multidisciplinary teamwork and staff training capabilities. Career goal: to leverage comprehensive skill set to enhance customer satisfaction and operational efficiency in a dynamic hospitality setting.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Waitress
Osaka Bar & Restaurant
Reading, Berkshire
09.2021 - Current
- Accommodated special event needs, provided customised services for parties.
- Met special dietary requests with careful preparation and presentation of dishes.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Collaborated with kitchen staff to ensure order accuracy.
Waitress
De Vere Wokefield State
Mortimer, Hampshire
10.2019 - 08.2021
- Managed table settings for enhanced dining experience.
- Provided top-notch service to customers, improved overall dining experience.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Executed food and drink orders accurately to improve customer satisfaction rates.
Waitress
Cozze Restaurant
Reading, Berkshire
06.2014 - 07.2019
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Collaborated with kitchen staff to ensure order accuracy.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
Education
A-Levels - Mathematics - English
Reading College
Reading 09.2014 - 07.2019
Skills
- Order taking proficiency
- Familiarity with allergen guide
- Stock rotation practices
- Tills operation
- Time management mastery
- Dietary requirements understanding
- Resilient under pressure
- Efficient tray carrying
- Staff training capabilities
- Cash handling
- Customer Service
- High-volume dining
- Opening and closing procedures
- Multidisciplinary teamwork
- Upselling
- Fine dining experience
- Quality checking
- Wine, beer and cocktails expertise
- UK licensing laws
- Complaint handling
Affiliations
- Dancing, Basketball.
Certification
Driving license
Languages
Portuguese
Native
English
Fluent
Timeline
Waitress
Osaka Bar & Restaurant
09.2021 - Current
Waitress
De Vere Wokefield State
10.2019 - 08.2021
A-Levels - Mathematics - English
Reading College
09.2014 - 07.2019
Waitress
Cozze Restaurant
06.2014 - 07.2019
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